Glassdesk
The AI support agent that shows its work
9 followers
The AI support agent that shows its work
9 followers
Glassdesk answers Tier-1 support tickets inside your Gorgias helpdesk, using only your own help pages. Every answer carries the passage it came from and a confidence score; below the threshold it hands the ticket to a human instead of guessing. It starts in shadow mode — drafting internal notes on real tickets, sending nothing — so you watch it work before turning it on. Flat monthly pricing; the smaller plans hard-cap, the largest discloses its overage rate up front.
I'm Jeevan, solo founder who built Glassdesk because most AI support tools ask merchants to trust a black box with their customers. Glassdesk shows the exact help-page passage behind every answer plus a confidence score, and below the threshold it escalates to a human instead of guessing. It runs in shadow mode first: drafts on your real tickets, sends nothing, and you read a week of them before deciding. I publish the accuracy benchmarks — including the answers it refuses — at getglassdesk.com/guides/ai-deflection-rate-benchmarks. I'll be here all day; ask me anything, including what it's bad at. Total transparency is what we stand for.
Founding customer? The first 10 stores get FOUNDING10 — 50% off forever, in exchange for honest feedback and a review. Ask about it when you request early access.
https://getglassdesk.com/compare