"We wanted to create something that provided a beautiful and seamless experience from gift selection to final delivery. We also wanted to make it as simple as possible–that’s why we don’t ask you for a delivery address.
Our team of engineers built an app – secure, private and easy to use – that takes cares of everything. While we were creating this new exciting platform, we never forgot the old-fashioned, heart-thumping magic that comes from unwrapping a beautiful gift box. Our team of curators sought out great gifts for every occasion and budget by handpicking the best local services, products and experiences."
It's kind of like a hipster Thinkgeek + Uber combo.
Great app Ali. Curating gifts and making life a little easier. Saves going to the shops or trawling through Amazon. Any global expansion plans? I'm guessing its for the US / Canada market for the time being.
@paul_s_kemp It'd be pretty cool if the app actually DID allow you to trawl through Amazon. You know, for all the hunter types ;)
And I can't speak much about the expansion plans. I think right now it's only limited to North America.
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My patience is gone.
As what I believe to be a new company... you guys have been absolutely terrible at addressing my concern, answering my questions or appeasing my growing frustration. I ordered this gift 10 days ago. I like this gift I selected and really want it to get to my recipient, which is the only reason I have not requested a cancellation.
As a service you are advertising as a “gift” delivery with competitors offering same day/1-2 day delivery options, you have to be able to get those “gifts” to the recipients in somewhat of a normal time window. I ordered something very nice and semi expensive 10 days ago that has still not even shipped. So disappointing and frustrated with giftagram. At this point, the “thank you gift” i ordered will appear to be something I forgot to send until weeks later & not nearly as special to the person that went above and beyond for me. I used you guys because you advertise shipment within 3-5 days. I’ve been trying to find out when this will be shipped for 4 days now without someone giving me an actual answer or a phone number to call someone to discuss what is going on. What I have gotten are weak excuses and fluff about the holidays (come on... I ordered on the morning of December 4th) instead of an answer on if my item is actually available and if and when it will ship and arrive to my recipient. Just some advice— Your app and your company will not be successful with this type of service that clearly has issues. As a business owner myself, I’m very unimpressed and will not use this again and will spread the word of my bad experience to warn others. With amazon/Harry&David/ flower companies as your competition who are all a) available to do things quickly, instantly available to answer questions/resolve issues by email, chat or by PHONE
B) are dependable shippers
C) offer quality products just as you do
I don’t see your business lasting. Good luck!
Pros:
good idea
Cons:
bad execution
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Do NOT use Giftagram! I made the fatal mistake of ordering a bottle of whisky with short engraving message in a NYC shopping complex as a Xmas present without realizing the Giftagram was a key partner behind the popup stand. The whisky arrived WITHOUT engraving just days before Xmas. I had to track down from wine-seller to wine-seller (as it was put down as the sender, NO mention of Giftagram) before finally getting an email from Giftagram, with no phone number or any other way of contact. As I was to travel overseas during Xmas with the bottle, I asked them to call me at my number during a two-hour segment to arrange possible expediting. The requested time slot came and went. No call. Nor email response until the following day. The rep asked me to bring the bottle back to the popup store to be engraved "to save time. I finally arranged to have a FedEx label sent over the email and returned the bottle to be engraved. Of course by the time the whisky finally arrived during the second week of the following decade,, it was 2 weeks AFTER Xmas, 2019 ...
0-1 star out of 5
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Customer service is terrible. It's been over a week that I reported an issue with a gift I received and there is still no resolution.
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Terrible company and deceitful marketing. This platform makes you think you're able to securely send gift cards to multiple individuals but refuses to show redemption statuses. The company's excuse (verbatim from their emails) "A lot like when you give someone a physical gift you won't know if they've used it unless they tell you themselves. If recipients do not redeem their Giftograms within a year those funds are not returned, funds from unredeemed gifts help us to provide the service we do without any extra fees to our customers." Nowhere on their website is this made clear. I am reporting this to the BBB. Do not use Giftogram!
The Design of Influence: How to Craft Products that Move People
Velapp
The Design of Influence: How to Craft Products that Move People
My patience is gone.
As what I believe to be a new company... you guys have been absolutely terrible at addressing my concern, answering my questions or appeasing my growing frustration. I ordered this gift 10 days ago. I like this gift I selected and really want it to get to my recipient, which is the only reason I have not requested a cancellation.
As a service you are advertising as a “gift” delivery with competitors offering same day/1-2 day delivery options, you have to be able to get those “gifts” to the recipients in somewhat of a normal time window. I ordered something very nice and semi expensive 10 days ago that has still not even shipped. So disappointing and frustrated with giftagram. At this point, the “thank you gift” i ordered will appear to be something I forgot to send until weeks later & not nearly as special to the person that went above and beyond for me. I used you guys because you advertise shipment within 3-5 days. I’ve been trying to find out when this will be shipped for 4 days now without someone giving me an actual answer or a phone number to call someone to discuss what is going on. What I have gotten are weak excuses and fluff about the holidays (come on... I ordered on the morning of December 4th) instead of an answer on if my item is actually available and if and when it will ship and arrive to my recipient. Just some advice— Your app and your company will not be successful with this type of service that clearly has issues. As a business owner myself, I’m very unimpressed and will not use this again and will spread the word of my bad experience to warn others. With amazon/Harry&David/ flower companies as your competition who are all a) available to do things quickly, instantly available to answer questions/resolve issues by email, chat or by PHONE
B) are dependable shippers
C) offer quality products just as you do
I don’t see your business lasting. Good luck!
Pros:good idea
Cons:bad execution