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Format

Format

Customer analysis in minutes for decisions you can defend

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Teams record more customer conversations than ever. Everyone has an analyst at hand in Claude. And somehow trust is down, people are fatigued, and decisions revert to gut or the loudest voice. Format pulls all of your customer conversations into one place, analyzes them and delivers customer insights, ready to use by agents for use cases across GTM, product and more. Custom Reports saves your analysis as a live report you can share, every claim backed by a quote you can play.

Format makers

Here are the founders, developers, designers and product people who worked on Format