Hey Product Hunt 👋 I'm Talha, maker of Flokte. Why we built it: Talking to Shopify store owners, especially in apparel and footwear, the same story kept coming up. Every order looks the same until one comes back, and by the time you're at the refund screen it's too late. [One merchant told us about a customer who'd returned 8 of 11 orders, and they only noticed after the 8th refund.] What Flokte does: It builds a global profile of how customers return across stores and tags each one GOOD, WATCH or FLAGGED, with the exact factors behind it. No black box. How our thinking changed: Our first instinct was to block risky customers. We dropped that fast. Most returns are honest, and auto-blocking punishes the wrong people. So Flokte never blocks anyone silently. It shows you the risk before the refund screen, a human makes every call, and your best customers get recognised instead of treated like suspects. We call it control without cruelty. It's live on the Shopify App Store with a free Starter plan. I'd love your feedback, especially from anyone running a Shopify store: how do you handle serial returners today? I'll be here all day answering questions 🙌

Flokte

Meet your worst orders before the refund screen

Meet your worst orders before the refund screen