Empathy

Empathy

Making user research calls a routine across organization

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PMs (and engineers) can benefit from doing regular user calls to build intuition. You can customize which employees get inbound calls from which kinds of customers and when. Consumers then get prompted on your app/website for feedback in order to receive cash.
Empathy gallery image
Empathy gallery image
Launch tags:User Experience
Launch Team
Intercom
Intercom
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What do you think? …

Chetan Dalal
Hiring Copilot
Maker
Origin Story: We faced the same issue in our last startup Memer, where it would take almost half a day to make 3 useful calls (only 1 put of 5 outbound calls made resulted in a meaningful conversation). Due to its cumbersome nature and high rejection rate, we did outbound call user research mostly once a month. Then we built this internal tool to make user calls into daily routine. Post this, we got 3 inbound calls each every day which almost always led to meaningful conversations.
Chetan Dalal
Hiring Copilot
Maker
Do you think recurring inbound user calls makes sense for you?