Deskoo: Customer Support for WooCommerce: AI-Powered Helpdesk, Customer Support & Order Dispute Hub

Hey Product Hunt community! 👋

I’m thrilled to introduce Deskoo — an AI-powered, self-hosted customer support and order dispute hub built natively for WooCommerce.

💡 Why we built Deskoo

If you run an e-commerce store, you know the frustration: SaaS helpdesks (like Zendesk, Freshdesk, or Gorgias) charge steep per-agent monthly fees, lock up customer data, and force support teams to juggle 5+ tabs just to answer "Where is my order?" or process a simple return.

On top of that, giving agents the ability to refund or edit orders usually means handing over sensitive wp-admin permissions.

We built Deskoo to solve this from the inside out:

🛒 Direct In-Ticket Order Actions: Issue refunds (line-item or full), edit shipping/billing addresses, update tracking numbers, or issue apology coupons right inside the ticket.

🖥️ Standalone Agent Workspace: A lightning-fast, distraction-free 3-panel inbox (/deskoo-workspace/) completely isolated from standard WordPress menus.

🤖 Bring-Your-Own-Key (BYOK) AI: Connect your own Google Gemini or OpenAI API keys for 1-click summaries, FAQ-grounded drafts, sentiment analysis, and two-way translation without recurring AI seat markups.

🔒 Granular Permissions & Audit Trail: Let junior agents fix addresses while restricting refunds and cancellations to managers. Every action is logged in order notes with the agent's name.

💬 Isolated Team Chat & Collision Alerts: Side-by-side internal notes with @agent / @department mentions and real-time collision detection so two agents never double-reply.

👤 Seamless My Account Portal: Customers submit tickets, link specific orders, and resolve issues via dynamic FAQ deflection right inside their account.

💰 100% Self-Hosted & Unlimited: HPOS-ready, zero per-seat fees, unlimited agents, and total data ownership.