Customer Profit Engine: Turn Your Account Manager Into a Profit Driver

Hey Product Hunt 👋 I'm Omar, one of three co-founders behind Customer Profit Engine — here's why we built it. My partner Josh spent 15 years running corporate CX teams, including 10 years at L'Oréal, where he grew a division from $3M to $7M in revenue with zero new sales — just by training account managers to run what he now calls his 5 Profit Playbooks. He later spent 5 years as COO of a 97-person marketing agency using the same playbooks to cut churn from 7.5% to 1.8%. His whole approach comes down to spotting "hidden signals" — things customers do that quietly point to churn risk, an upsell opportunity, or a client about to walk, long before anyone notices. The problem: that only scales as far as one very well-trained person can pay attention. So over the past 6 months, I took Josh's playbooks and built an AI system on top of them — a multi-agent pipeline that runs nightly across a company's CRM, calls, Slack, tickets, and email, and surfaces those same signals automatically. Our third partner, Brett, a fractional COO who's spent years scaling agency operations, has been making sure it actually works inside a real agency and not just in a demo. We call it the Customer Profit Engine. We just wrapped a 90-day pilot with an agency partner: churn dropped 4%, and we protected an estimated $54K in ARR, with their account managers spending less time hunting for signals and more time acting on them. We're opening up a small beta next — the Account Manager Profit Accelerator — for agencies who want their account managers turned into a proactive profit center instead of a reactive support line. Based on our pilot, we're backing it with a 2x-return-in-90-days guarantee for qualifying agencies. Would love feedback from this community — happy to answer anything in the comments about the AI architecture, the playbooks behind it, or the pilot results. And if you're an agency owner curious about the beta, drop a comment or DM me, we've got a handful of spots open. https://www.facebook.com/reel/34...