Convin

Convin.ai stands out as a dynamic company with a focus on AI-driven solutions that enhance business communication. Here are some key features: AI-Powered Analytics: Provides deep insights into customer behavior and preferences through advanced data analysis. Process Optimization: Automates routine tasks like call audits, boosting operational efficiency. Scalable Solutions: Offers scalable technology that can be easily integrated by businesses of any size. Enhanced Customer Interaction: Improves customer service and engagement through personalized communication strategies.

Convin is an AI-powered Conversation Analysis software which can be used to analyze customer support interactions to identify areas for improvement and proactively address customer concerns. Teams can leverage Convin to gather user feedback from in-app conversations and identify feature requests or usability issues. Convin can be used to coach and improve the communication skills. Convin can automate tasks such as creating coaching sessions and freeing up sales managers' time.

Much clear user interface. You could see the phenomenal difference in your sales process after Convin. Super smart dashboards help you to analyze and understand the sales conversations easily. AI insights give a clear idea to rethink and redesign the clear cut sales strategy more efficiently and productively.

Convin, an innovative AI software, has profoundly enhanced customer-centric operations. This powerful tool provides invaluable insights into crucial aspects of customer interactions, such as sentiment analysis, conversation metrics, intelligent recommendations, concise summaries, and visually appealing word clouds, among other valuable features. One of Convin's key strengths lies in its user-friendly interface, which streamlines the process of assigning coaching sessions to agents and tracking their performance effectively. Moreover, its highly configurable nature allows seamless adaptation to the specific needs of any organization, ensuring a tailored and efficient experience.

Why do we think the world needs one more software? While working on a new product line at a B2B SaaS company, I used to go on face to face meetings with sales people to understand our customers and requirements better. Soon realised that those conversations were extremely helpful for building the product, org & beyond. But we were missing out. Other people in the org were missing out on major ground realities as they didn't have access to the conversation. Also, after the conversation, we used to forget about most of it and what was communicated forward involved a lot of bias & personal perception. To solve this, I started recording those conversations on my phone (obviously with permission) & it helped the entire org including sales team to learn from it. This triggered a chain of thoughts - Why don't sales people record all their conversations with prospects? Why are organisations loosing out on the golden data? Isn't this the real voice of customers? Major reasons that came up were lack of realisation & inability to record & analyse conversations on scale. That's when I realised that orgs need a platform that makes it extremely easy for them to get value from these conversations. And hence, we built Convin.

How Convin can help you increase your sales? 1. Convin can process 100% of your Conversation using Artificial Intelligence. 2. Convin helps your sales representative to get consistently personalized feedback every day, week, and month. 3. Convin can audit 100% of your calls without human intervention.

Convin is the best conversation intelligence tool out there. It's intuitive, effective and most importantly, it gets results.