Cogly AI is an enterprise-grade Speech Analytics and Automated Quality Assurance (QA) SaaS platform designed specifically for BPOs, contact centers, and high-volume sales teams. The Problem: Currently, most call centers rely on manual QA processes, evaluating only 1% to 2% of their customer interactions. This creates a massive operational blind spot, leading to undetected compliance risks, missed sales objections, and wasted supervisor time. The Solution: Cogly AI eliminates this blind spot by leveraging advanced Natural Language Processing (NLP) and Voice AI to automatically transcribe, analyze, and score 100% of phone calls in real-time. We transform raw audio into actionable business intelligence. Core Capabilities: Automated Quality Assurance: Automatically score agent performance based on custom, dynamic criteria. Sentiment & Emotion Analysis: Detect frustration, hesitation, or satisfaction through advanced voice tone and text analysis. Compliance Monitoring: Instantly flag missing mandatory legal disclaimers or script deviations to ensure 100% regulatory compliance (GDPR/CCPA). Objection Detection: Automatically map why customers say "no" or cancel their subscriptions. Dead Air Tracking: Identify and measure costly silences during interactions. Why Choose Us: Built for scalability, Cogly AI features a seamless integration process and a transparent, hybrid metered-billing model. By automating the QA workflow, we empower QA managers to stop listening to random audio "noise" and start focusing on high-value agent coaching. With Cogly AI, contact centers reduce their QA costs by up to 40% while significantly increasing their customer retention and overall margins.

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We built CoglyAI after working inside call centers and watching managers manually review 2 3% of calls while the other 97% stayed a black box.

Every call is recorded. Almost none of it is analyzed.

So we built the missing layer: automatic transcription + AI analysis on 100% of calls lead scoring, agent QA, objection detection, sentiment with a private STT model running on a closed GPU cluster (audio never leaves your environment).

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CoglyAI

Enterprise-grade Voice AI and Speech Analytics for BPOs.

Enterprise-grade Voice AI and Speech Analytics for BPOs.

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Story fondateur

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Story fondateur