Castr

Bait and switch pricing. Don't hide pricing details from your customers. Pertinent pricing information should be next to an item, or at least on the same page, don't bury it in the fine print. Dropped Restream because they dropped their player, can't schedule a stream of an uploaded clip. Switched to Castr because all of their marketing materials make it sound like you can do that, you can with one clip but you won't find that limit in any up front communication. You can't even schedule a 2nd one to play at a different time.

Product reliability/stability should be addressed. Castr agent and Govinda Sunil (who was contacted) should take ownership of the failures and provide fair resolution to customers. 3 consecutive weeks of failure. Other churches experienced the same issues at the same time. Castr deny any product issues. Single stream connection fine. Result: Charity no longer able to use the Castr product and following escalation, Castr refused a pro rata refund and we therefore have 11 months of remaining subscription costs for a product which will be completely unused.