Capabl

I've seen how difficult and emotionally charged fulfillment relationships can be. I get it- your fulfillment center is the unboxing experience for the end consumer and a delay in shipping orders usually means a poor look for the brand and an unhappy customer service interaction. Despite signing contracts that specify a specific SLA (service level agreement), it's actually really hard for brands and fulfillment centers to keep track of how they are doing. It's historically been a manual process with varying levels of disagreement around data sources and methodology. This has created an environment where fulfillment centers don't get credit for doing a good job and brands tolerate perfection. We've honed the methodology with hundreds of thousands of orders and dozens of brands and fulfillment centers over the last 18 months through a sister consulting company (www.izba.co). We created Capabl to be a neutral 3rd party that helps keep score, guide fulfillment conversations, and allow brands and fulfillment centers to focus on what matters most; the end consumer.

Great looking product! I can already see many useful applications for this platform.