CallZen.AI

CallZen.AI

Conversational Intelligence for Customer Success
13reviews
1.7Kfollowers
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What do people think of CallZen.AI?

The community submitted 13 reviews to tell us what they like about CallZen.AI, what CallZen.AI can do better, and more.
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4.9/5All time (13 reviews)
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13 Reviews
Muhammed Salih
@muhammed_salih3
1 review
From whatever I have seen of Callzen, it seems to be a revelation in the customer service domain. The conversational analytics it provides seem to be very precise and it is able to capture critical insights very well, that too across multiple languages (I have tried for English, Hindi and Tamil). Kudos to the team for making this wonderful product. Looking forward to more features getting added.
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Sarga S Nambiar
@muhammed_salih3 Thank you so much for your kind words and feedback! We're thrilled to hear that you've had such a positive experience with Callzen. It's fantastic to know that our conversational analytics have proven to be precise and capable of capturing critical insights across multiple languages, including English, Hindi, and Tamil. Your support and enthusiasm mean a lot to our team. We're continually working to enhance Callzen and add more features that will further elevate your customer service experience. Stay tuned for the exciting updates that are on the horizon. If you have any suggestions or specific features you'd like to see, please don't hesitate to share them with us. Your input is invaluable in shaping the future of Callzen. Thanks again for your support, and here's to many more great interactions with our product! #CallZen #ProductLove #PositiveReview

Snehil Saluja
Co-founder @ Overlayy
3 reviews
Verified
Congratulations on the amazing launch Zaher! Would love for you to stop by and check us out + support us too: https://www.producthunt.com/post...
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prithvi chigurupati
Serial Entrepreneur
3 reviews
Verified
Congratulations on the launch. I was just looking and exploring some tools in this space to power our sales team. I mean what are the odds right? Will definitely try the product this week. The playground is a great feature. kudos to the dev team. however, I would recommend coming up with a transparent pricing plan atleast for the professional plan. Also please look into the font sizes and font family used for this. Could be better.
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Sarga S Nambiar
Thank you for your congratulations and for considering our product for your sales team! It's great to hear that you've discovered Callzen at just the right time. We're excited for you to give it a try. We're glad you found the playground feature useful, and we appreciate your kudos to our dev team. Your feedback is valuable, and we'll certainly consider your suggestions. We understand the importance of transparent pricing, and we're actively working on making it even clearer, especially for the professional plan. Regarding font sizes and family, we're continuously working on improving the user experience, and your input is very helpful. We'll definitely look into making those adjustments to ensure a more comfortable and visually appealing experience. Thank you again for your thoughtful comments, and we look forward to having you as a part of our Callzen community. If you have any more suggestions or questions as you explore the product, please feel free to share them with us. 😊 #CustomerFeedback #Improvement #UserExperience

Umed Singh

Sales at Antino

1 review
Love this product cause, it will revolutionize the customer experience
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Oendrila Roy

Product

2 reviews
Exceptional AI-driven Conversational Analytics tool!
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Sarga S Nambiar
Thank you Oendrila for your review!! We greatly appreciate your support and recognition of CallZen's potential in various call center operations. Your experience and encouragement mean a lot to us. If you ever have more insights or questions about CallZen, please feel free to reach out. We are listening! 😊🚀 #CallZenLaunch #CallCenterOps #CustomerExperience

Amit Sharma
Storyteller
1 review
Very good for call centre productivity management
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Falak Naz Khan

Marketing

42 reviews
Impressive work Zaher and team. The multilingual transcription and sentiment analysis are particularly standout features. I'm curious, how does CallZen handle complex multilingual dialogues and dialect nuances? One suggestion: Integrating an AI-driven training module could aid in continuously improving agent performance based on real-time insights. A game-changer for customer interaction analytics indeed!
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Sarga S Nambiar
Thanks Falak for your comments and review! Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model fine tuning and adaptation for custom conversational settings. We do have Ai-training module for agents, for coaching existing agents & training new agents post calls. Rolling out the real time insights, real soon! Will keep posted. Please visit the website: www.callzen.ai and do give it a try of the product.

Anna Mykhailova
Head of Content Marketing
23 reviews
Verified
Intriguing concept, CallZen! Streamlining automated call audits and boosting conversational intelligence seems pivotal. How does the AI handle the challenges of understanding diverse regional accents and dialects in calls?
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Sarga S Nambiar
Appreciate your query. This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model finetuning and adaptation for custom conversational settings #CallZen #UserLove 😃

Very cool product! I can easily see how this will help thousands of different companies. Love what you've built here and wish you the best of luck moving forward :)
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Sarga S Nambiar
Thank you for your fantastic feedback! We're thrilled to hear that you find our product cool and can see the potential it holds for thousands of companies. Your support and well wishes mean a lot to us. We're committed to helping businesses improve their customer service and achieve their goals, and comments like yours only motivate us further. If you ever have any suggestions or specific features you'd like to see, please don't hesitate to share them with us. Your input is invaluable in shaping the future of our product. Thanks again for your kind words and best wishes! 😊🚀 #CustomerService #Innovation #BestWishes

Marketing at Back4App

37 reviews
Verified
Awesome launch @zaher_abdul_azeez Will CallZen.AI integrate sentiment analysis into the AI to measure customer satisfaction during calls? Congratulations on the launch and keep up the great work.
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