Attune: post-purchase journeys for physical product brands

Hi Product Hunt! I'm Arash, the maker of Attune.

Brands put almost everything into getting someone to buy. Then the box arrives, and they go quiet.

I think that's backwards. The first few weeks after delivery decide what a customer thinks of what they bought. It's when the setup step nobody mentioned stops them cold, or the first try doesn't work and they decide it never will. So they search, give up, and leave the review the next shopper reads.

The answer usually already exists, in a help article, a forum thread, or a support reply someone has written fifty times. It just doesn't reach the customer when they need it.

That's what Attune does:

Add a product by its page, or import it from your store.
Attune reads what's public about it (setup guides, owner forums, reviews) and finds where new customers get stuck, and when.
It drafts email or SMS timed to each of those moments, in your voice.
You approve every message. It sends through the platform you already use, or on its own.

It's built for brands that sell physical products, and it only speaks when it helps. Customers who never hit a problem never hear about it.

I'd love to hear from you: what's the one question your customers ask in their first week that you wish you could answer before they ask?