App Easy

On-demand mobile tech support for your parents/grandparents

1 follower

On-demand mobile tech support for your parents/grandparents

1 follower

App Easy is an on-demand mobile tech support platform for your parents/grandparents. We provide immediate support to troubleshoot any questions IN ANY APP. The next time your family members have questions when using their iPhone/iPad, please refer them to us!

Launch tags:iOS•iPad•Productivity

Launch Team

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Promoted

Simple screen + webcam recording

How it will work ? we will install the app and then can ask the questions related to I phone through app ? Or there will be some easy to understand explanations related to I phone features in the app ?

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7yr ago

App Easy

Maker

Hey @mikedane7! Thanks for the question. Once you sign into the app, there is only one interaction - to press a big "Easy Button". By hitting this, you get connected to one of our live support specialists through a video call. We have built the best mobile screen sharing solution on the market (shoutout to Agora.io), so once the support agent understands the question, they will ask the customer share their screen and navigate to the app that is giving them trouble. From there, the support agent can provide audio instructions through the video call that is running in the background while the customer uses their phone normally. It's as if our support agents are with them in person, standing over their shoulder while they troubleshoot the issue. It is the closest thing to in-person support we could create without being in-person.

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7yr ago

App Easy

Maker

Hi @mikedane7 - We are giving users unlimited on-demand support free for their first week! So if you'd like to give the experience a try or have someone in mind that would find App Easy helpful, our specialists can help!

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7yr ago

App Easy

Maker

👋Hi Product Hunt! The idea for on-demand mobile support came to us from watching our own parents struggle to keep pace with advancements in technology. My mom bought her first iPhone a few years ago after being a blackberry user for a long time (like many good Canadians she was loyal to the brand 😂). Ever since, I have received at least a question a week asking me to guide her through things that I take for granted everyday: how to book an Uber, how to send a snap on Snapchat, or how to share your location on iMessage. She says it is like learning a second language. After contemplating a solution to this for a while (the constant screenshots and phone walkthroughs were getting a bit annoying) and doing a bit of research, I realized that this is not a problem unique to my family. Smartphone adoption amongst US seniors (aged 65+) lags the broader population by 35% and of those who do use smartphones, 73% say they lack confidence when using their device. At first glance, you may not think this is much of an issue, but imagine you were one of these people! In the words of Jessica Fields of UCSF – “Mastering digital technology has become a key component of what it means to fully participate in society. If we do not provide technology access and training to older adults, we shut them out from society, worsening an already worrisome trend of isolation and loneliness among the elderly” (https://techcrunch.com/2019/05/0...). We want to help solve this problem as our population is only getting older. In fact, by 2030, 1/3 of San Francisco will be senior citizens. At this point, some of you may be asking the question we have received a lot – “So you want to provide technology to people who don’t know how to use technology, in order to teach them technology?!?!?!” YES! Believe us when we tell you, this has been the ultimate design problem. After iterating on the UX/UI for the past 8 months, we finally feel like we are ready to do just this. With just the click of one button, customers will be connected over video call to a live support specialist. This support specialist will be able to see their screen and guide them through any issues they are having in real-time, IN ANY APP! We have made it so simple, even your grandma will be able to figure it out! In doing this, we also hope to create one of the lowest barrier-to-entry platforms in the world for gig-economy workers. If you are an App Easy tech support specialist, you won’t even have to leave your couch to make money. In fact, you can provide assistance to people in your community from anywhere your smartphone has an LTE connection. Not to mention all the social good you will be providing the world 😇. So, if you have parents or grandparents that ask you for help on their iPhone or iPad, send them our way and we can help them out! Thank you!! Carter & Kevin

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7yr ago

Super cool app! My parents absolutely need this. Love the social mission too. Tech is largely focused on all generations except the elderly, thereby further isolating older folks. Great to see an app that’s actually trying to improve digital literacy for older generations, the ones who need it most!

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7yr ago

App Easy

Maker

Thanks @jodieeeha! We agree! One of the reasons we are most excited about is helping older people benefit from all the innovations that are happening in the digital health space. Last year there was $8 billion invested into digital health innovations, but unfortunately they are not reaching those that are most sick (the elderly) due to low smartphone penetration rates among this population. Our hope is that by giving them a live coach in their pocket, older people can gain the confidence they need to explore their options and better manage their own health independently :)

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7yr ago

@mikedane7 did this product make it to market? If so, what is it called? App Easy

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5yr ago

Love this idea! My parents and grandparents are always calling me for tech support! Glad someone is tackling this problem!

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7yr ago

App Easy

Maker

@shadvaughn thank you! Please send them our way :)

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7yr ago

Is this a volunteer powered project or do you have staff and charge a fee?

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7yr ago

App Easy

Maker

@eightyeighteigh ensuring the quality of support on the platform is a top priority for us, so we will be paying our support specialists, which in-turn requires us to charge our customers. We are still in price discovery mode, but we believe $15/month for unlimited on-demand support is the right price point for the customer. We will be able to pay our support agents anywhere from $10-$13 depending on the number of questions that the average customer asks per month and the average time it takes to resolve each question. We will be structured like Uber, where the support agents are independent contractors who make $$ as they sign into their phone and field questions. Support agents will be background checked, take a competency test, and receive some extra training before they are on-boarded.

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7yr ago