Allma

Resolve incidents faster, UI-less incident collaboration

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Resolve incidents faster, UI-less incident collaboration

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Route and resolve incidents faster– UI-less Incident Collaboration. Slack-native alerting, incident response, & service cataloging. Allma plugs directly into your existing tooling & process. Loaded with best practice guidance from 300+ Engineering leaders.

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Launch tags:Productivity•Developer Tools•Tech

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Allma

Maker

Hi everyone 👋, Founder here. Excited to be sharing Allma with you today! We're opening early access to our Slack-native incident collaboration tool and would be great to get feedback from the PH community. Thank you! Allma is building next generation alerting, incident response, and service cataloging, natively in Slack. We built Allma because of our experience navigating incidents as software engineers, infra, customer-facing team members and everything in between! Cue our team at various co's running around 🏃🏾‍♀️ investigating recent deploys, communicating to customers 💬, combing through logs... 📊, The entire company is involved in incidents, and we need a better way to mitigate and resolve them together. Allma is a tool that brings the whole company together to resolve incidents faster and communicate easier. Allma 🔌 plugs directly into your existing tooling and incident process and is pre-loaded with configurable, incident guidance from 300+ Engineering leaders 🤓. Allma makes it clear who's doing what during an incident, and keeps everyone up-to-date with status updates from beginning to resolution. Product highlights — ∕∕ Engage and interact via slash commands from anywhere within Slack. 🗒 Effortlessly view active and prior incidents and jump into the action. 🛠 Integrates with your alerting tools to bring paging into Slack: see all your alerts, declare them as incidents, and page team members into existing incidents. 💥 Declare a new incident anywhere in Slack. ✅ Built in role management. Severity levels, checklists, incident guidance— all customizable. Built with learnings from 300+ Engineering leaders. 💬 Automated status updates keep the right people informed across your Slack workspace. No more having to field constant, "what's the status?" questions. ⏳ Generate timelines straight from Slack. Export to your post-incident review tool of choice. Get started for free today at https://allma.io and please enjoy your first 3 months free for the PH community🔥 (Just shoot me a note, madeleine@allma.io) Check out– https://allma.io/ to learn more, add to your Slack and try for free. Have any questions, comments, or feedback on Allma? Drop in the comments below👇 Can't wait to learn from you! Allma is brought to you with 💜 by fellow Incident Collaborators, Madeleine, Courtney, Mike, Pete, Sean, Tyler

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5yr ago

Excited to try this out. Running an effective incident is a challenge, to say the least. What’s a an example incident that helps make for a great “magic moment” with the tool? In other words, does the tool really shine if you’ve got some major failure that’s showing up in DataDog, or does it really shine even if you’re just tracking down some product issue impacting customers, etc.

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5yr ago

Allma

Maker

@weston_jossey Hey Weston, we see the full range of incidents from minor bugs to full blow major sev 1's and 0's. We have customers who use Allma to coordinate debugging a problem while Allma posts timeline updates to customer success and leadership (avoiding the constant “any updates” drop ins). And certainly customers turn to us for the critical “site is down” issue, all the way to multi-day longer running customer facing issues. Hope this helps!

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5yr ago