I used it to build a support agent for a VPN service, and I was surprised how quickly it came together. I described how our support works, added our FAQ and setup guides to the knowledge base, and within a few minutes had an agent that could walk users through connection issues, explain the plans and answer the usual "why is it slow" questions. The best part is that it lives on its own link and in Telegram, which is exactly where our users already are, so there was nothing extra to set up on their side.