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8loop
AI-Employees across Voice, Chat and Email
15 followers
AI-Employees across Voice, Chat and Email
15 followers
8loop is the AI workforce for customer experience. Most AI agents forget you the moment they hand off. 8loop is one AI employee across voice, chat, email and WhatsApp — with one memory of the customer across the entire journey. It closes the loop instead of bouncing you between bots. Sits on top of your existing stack, live in days, no rip-and-replace. Built for BFSI and high-volume B2C teams that want outcomes, not another Voice-AI platform not another chatbot
One thing that would really help on our team is a simple escalation summary that the AI generates before handing off to a human agent, including the customer's history, sentiment, and what was already tried. Cuts the "let me repeat my problem" frustration down to zero and makes the agent actually productive in the first ten seconds. Would love to see that as an optional layer.
Finally an AI that actually remembers who I am between channels instead of making me repeat myself every time I switch from chat to email. The cross-channel memory is the thing I've been waiting for.