What is Wrong With UX - Stop Saying Users Don't Know What They Want

Stop ignoring research b/c "users don't know what they want"

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Jennifer R
Jennifer R@jnnfrrss
This is one of my favourite podcasts. Kate and Laura are not only incredibly well spoken and provide informative information, but I also get quite a few laughs every time I listen to this podcast (much to the chagrin of my fellow commuters, I assume). Definitely recommend the August 13th epsiode for anyone thinking about switching careers to get into UX. http://www.usersknow.com/podcast...
Laura Klein
Laura KleinMaker@lauraklein · Principal, Users Know
@jennwants Thanks! I'm so glad you like it. Kate and I try to balance making fun of each other with providing actionable advice. I will admit that the pendulum occasionally swings too far in one direction or the other. :)
Kate Rutter
Kate RutterMaker@katerutter · UX+sketchnoting+Principal at Intelleto
@jennwants Thanks, Jennifer. Keep laughing on transit...it keeps people on their toes. ;) But honestly, thanks for the comment and glad you enjoy it.
David D. LaCroix
David D. LaCroix@daviddlacroix · Director of Operations, Versatile PhD
That was great! Thanks, @lauraklein and @katerutter - I'm never going to look at tabs on a corporate website the same way again!