Userships

See how your visitors use your website - The affordable way

4 followers

See how your visitors use your website - The affordable way

4 followers

Userships lets you see how your visitors use your site. Capture user experience with session replay, get insights with intelligent search & analytics - without the price tag!

Launch tags:User Experience•Customer Communication•Developer Tools

Launch Team

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Hyperif

Maker

I created Userships as a side project to help my startup. Yes, we know - there are session replay solutions existing out there. Then why do this? Why not use one of them? Honestly, we found them to be ridiculously priced! The ones that were affordable, were just sampling data (pay up more if you don't want this!). And as a startup, we found the sampling approach to have no true value to us. If you are a startup and/or hate paying upwards of $150 for 50K sessions on a user experience solution, then you would get us :) Launched in beta, I'd love to hear thoughts, feedback or suggestions on what you would like to see us add next to this! ***Update: Based on feedback, we have now changed the login sequence. No more login difficulties :)

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7yr ago

If I use this on an ecommerce site, does it record the user entering in their credit card info? How do you protect that? Also, am I required to inform users that they’re being recorded? Basically, my concerns come down to privacy. But it looks like a solid product!

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7yr ago

Hyperif

Maker

Thanks @alexsmacd Privacy is of the highest importance to us and we’ve made sure to follow that through in the platform. We do not record any numbers entered by users at any point. In fact, we don't hold this information on the servers and modify the frame before we save it, to remove all the numbers/digits. This guarantees privacy. This has been a recent release and you might find a different behavior in earlier recordings (pre-beta). Thank you so much for the kind words! I do hope you try it out! 🙂

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7yr ago

Songbox

@alexsmacd I also require an answer to this question. Other products like this I've tried allow you block entry on password fields and other sensitive areas.

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7yr ago

Hyperif

Maker

Hi @mickc79 we block all passwords and sensitive numbers across sessions. This data is not saved during the capture stage and hence does not sit on our servers (and so, never available). I'd be happy to answer any specific/additional needs you might have

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7yr ago

Does this service works on localhost? I put the code on a website hosted on a local machine and nothing is recorded.

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7yr ago

Hyperif

Maker

Hey @catapop84 it should absolutely work provided you are accessing Userships on the same local machine. Could you send us an email to support@userships.com to check your settings (since this is local)?

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7yr ago

@userships @ralphwjz it worked. I put the code in body tag instead of header. You should mention that in the guide after signup. You only mention that the code needs to be put in header if I go to Settings menu. Cheers for the app.

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7yr ago

Hyperif

Maker

Thanks @catapop84 just updated that to our support document to reflect this 👍

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7yr ago

We are currently using Fullstory and like you said it’s too costly ($850/mo). But one of the features I like in FS is that it captures the user’s email id. This allows us to see sessions of a particular user as well as easily filter sessions based on email id of the user. Do you have that? In the screenshot I see each session has a user code. I know capturing user email id is not simple with GDPR into the picture.

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7yr ago

Hyperif

Maker

Hey @pranav_revankar we do follow GDPR policies and follow strict policy guidelines. We assign a unique ID to each user to help identify without saving any personal information. We'd be happy to discuss how we can make this work for you, could you shoot us an email at support@userships.com ?

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7yr ago

How can you ensure '100% Session recordings' ? I have used some of your competitors and there are always some sessions or actions that were not recorded (different browsers etc.). Do you have some new technology for that ? I really like how it looks very clear and simple to use. btw. there is different price on 'hotjar-alternative' and 'fullstory-alternative' than in your price section ;)

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7yr ago

Hyperif

Maker

Thanks @ivucak We were aiming for clear and simple 🙂 The technology has been built in-house to target just that. We record 100% sessions of users (barring any 0sec sessions). We should have a detailed blog out soon explaining how we do this. Thank you so much for pointing out the content error, that was a placeholder which was totally missed 😁

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7yr ago

Trying to set this up but after signing up, I'm being told 'unauthorised login', all my details are correct!

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7yr ago

Hyperif

Maker

Thanks @simongabriel There seems to have been an error with the password entered. You should've received an email from our support team.

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7yr ago

!Userships this is awesome and I believe a great tool for anyone having a website and if they focus on measuring the audience as well as understanding their behavior to engage them better. A must try and a must have in this segment. Congratulations !Userships

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7yr ago

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