UserCall
AI Moderated User Interviews & Qualitative Analysis
364 followers
AI Moderated User Interviews & Qualitative Analysis
364 followers
AI voice user interview tool that lets you create custom AI user interviewer links—to make gathering qualitative user insights easier and more frequent.
This is the 4th launch from UserCall. View more
Usercall Triggers
Launched this week
Analytics shows what users do. Usercall shows why. Trigger short AI-moderated interviews when users drop off, churn, or hit friction—and get real insights in hours, not weeks
Free Options
Launch Team
UserCall
Analytics shows what happened. Usercall Triggers helps you understand why by talking to users the moment behavior changes
The gap between "users dropped off here" and "why did they drop off" is where most product decisions go wrong. An AI voice interview triggered at the moment of friction is way more likely to get real answers. How long are these interviews typically? Whats the avg % of users who actually answer?
UserCall
@ben_gend interviews are short ~2min but users often talk longer. Conversion varies but just a few conversations can reveal big insights
UserCall
@henry_kojo_owusu You can set custom filters and parameters to pinpoint exactly who you want to invite to quick interviews at which time. If you already have custom specific events in your existing product analytics stack (posthog, mixpanel..etc) you can use those. Or you can add custom events or additional filters from the trigger setup
UserCall
@henry_kojo_owusu the point isnt which trigger matters. Its the insights from the transcripts which we auto analyzed into themes tied to traceable user quotes
Triggering AI-moderated interviews at the exact moment a user drops off, churns, or hits friction is a massive improvement over the traditional approach of sending survey links days later when the context is already lost — capturing the "why" while the experience is still fresh should produce fundamentally richer qualitative data. The bridge between analytics (what happened) and user research (why it happened) is exactly the gap most product teams struggle with; how do you handle the user experience of being prompted for an interview mid-flow — is there a risk of adding friction to an already frustrated user, or do you see it actually improving retention by making users feel heard?
UserCall
@svyat_dvoretski agree more data is needed to assess friction, but we think a few 2-min voice conversations will be far more valuable than dozens of shallow survey responses
Congrats on the launch and the product!
What is the most popular niche or industry that's currently using UserCall?