The Beanbag Reinvented

A modular beanbag for stress, anxiety and all day relaxation

#2 Product of the DayJune 13, 2018

The beanbag, reinvented.

Would you recommend this product?
59 Reviews3.2/5
Don't trust this team to get you an amazing product. I had a lot of issues getting my Gravity Blanket and they were completely unresponsive for 5 months after they said they had delivered it to me (they had not). I was an original backer on Kickstarter and was left behind. It was a horrible experience. I don't recommend using these guys products, they are a marketing machine with no operations or customer success processes.
Upvote (24)Share
@dantasman Hi Daniel - We hear you, and we can assure you that the Moon Pod team (different from Gravity) is implementing new strategies, and taking the proper precautions to ensure that Moon Pod backers have a much better customer experience. I'm happy to answer any additional questions!
@dantasman @gregmschwartz I wish there was at least an apology in that reply! No one knows the truth but a sorry would have gone a long way in getting the backer. It definitely looks like some big goof up that you guys did in the comments section both on this product and the Gravity Blanket. Word of caution for the community!
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@kaycee hey Krishna, thanks for your concern. The Gravity team did its best to fulfill the orders that came through on Kickstarter. The team apologizes to every backer who had a less than ideal experience, Daniel included. With a different team and different processes, we’re working really hard to ensure that this campaign runs smoothly! Let me know if you have any questions about Moon Pod!
@gregmschwartz Sorry but in all that I mentioned, I forgot to mention that the product looks great! Wish you all the very best! Really hoping that this product pivots the bad experiences from the past.
@kaycee thanks for the kind words, Krishna!
Strongly recommend reading some of the 3000+ kickstarter comments on the Gravity blanket, the campaign that existed before this did. It seems to be an endless stream of people complaining they never received the blanket and were ultimately denied any refund (or even a response). The final product that shipped was significantly smaller than the dimensions promised. The dimensions of the actual blanket are identical to weighted blankets sold on alibaba wholesale, etc, suggesting product wasn't even manufactured for the campaign at all. I don't condone the witch hunt nature that some backers have taken into their own hands, but there's no denying that the satisfaction was exceptionally low for the vast majority of people that backed the prior campaign (myself included).
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@runsammrun Gravity has 60,000+ and growing customers that love the product. The kickstarter was completed 100%.
@johnnyfio terrible response
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@runsammrun Thanks for the note, and happy to discuss some of your points above. To be clear, Moon Pod is a separate company from Gravity. We’ve made deliberate decisions to do things differently. For example, we're shipping Moon Pod to only the 48 contiguous United States in order to ensure that Moon Pod is delivered safely to all of our backers. Additionally, our manufacturers are ready to handle this campaign and the volume of backers that we're expecting. Additionally, we have a customer support staff ready to handle all of our backers requests.
@runsammrun @johnnyfio Sorry but this response just doesn't do it. Backers of Gravity (I'm one of them) have a right to be vocal about how terrible that customer experience was and to be wary about this new venture. Those who aren't aware, the best advice here is to stay away from Moon Pod. Spare yourselves. Good luck shaking off of the tarnish, John.
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@johnnyfio John, there are thousands of backers who have (still) not received their product. They are not invisible and are not in hiding. In fact, they're quite vocal — there are (literally) support groups that have been created to commiserate how awful this campaign was and explore legal options. It is patently absurd for you to suggest it was completed "100%". If thousands of backers do not physically receive the promised final product, how are you calculating this percentage value? This isn't a rhetorical question, I'm truly curious what you mean by "completed 100%" given these circumstances. I'm genuinely sorry that your last campaign has brought so many enemies your way, but it takes a lot of nerve to come on here and hawk yet another new product and defend your last campaign as if it went all peachy.
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GO AWAY FROM THIS PROJECT. I backed up their first kickstarter project (Gravity blanket) and here is my experience: - delay in delivering the product - customer support not answering - product not respecting the description. Size is too small and they didn't even notice us by mail or anything. I told them that by law you have a month to return product and get a refund and they invented something so I couldn't do it. I have lost my money and worst, I will not backup any more projects on Kickstarter because of them. I am not used to comment on PH but I was so disappointed that I don't want any more people to lose their money.
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A quick search yielded damning results for this team and their unethical business practices. Skimming through the comments on Gravity Blanket and even this product on Kickstarter does not paint a positive picture. Further promoting their products or any product they are involved with would only be a disservice to the users of Product Hunt.


Neat concept


Tainted by unethical business practices from a previous product

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Hi @jeffrey - To be clear, Moon Pod is a different company from the previous product. We're taking steps to ensure that everything runs smoothly during this campaign, and beyond. We’ve made the careful decision to ship Moon Pod to only the 48 contiguous United States in order to ensure that backers receive their Moon Pods, and minimize any errors in transit. Our manufacturers are ready to go, and our customer support team is here to respond to any backer questions or requests.
Thanks for the hunt @ryandawidjan! After the success of the Gravity Weighted Blanket, I was determined to continue my mission to help the world relax a little easier. Today, I’m launching Moonpod! Moonpod is a lightweight beanbag engineered to make you feel like you’re floating. It’s the perfect complement to the the Gravity Blanket, and I’m truly excited to share it with you today -- we just launched on Kickstarter. I promise you it is actually the most comfortable thing you will ever sit, work, or nap in.
@ryandawidjan @johnnyfio You may want to read some of the comments about people's experiences with the Gravity Weighted Blanket. I wouldn't go around calling it a "success." It impacts your credibility in a negative way, so then to "promise" something afterward is living on the edge.