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Talkus

Chat with your website users from Slack

Would you recommend Talkus to a friend?
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Nico Lumma@nico · COO Next Media Accelerator
I like the idea a lot! Integrated it right away at http://nma.vc :)
Vianney Lecroart
Maker
@acemtp · Founder of Talkus
@nico Really happy you like it. contact me if you need any help contact@talkus.io
Francois Lecroart
Maker
@peernohell · Founder of Talkus
@nico Hi, thanks to try talkus. I see on your website, Talkus button is over a button you already have. You can add a span like this: < span id="talkus-button-container”>< /span> where you want the Talkus button to be placed.
Nico Lumma@nico · COO Next Media Accelerator
@peernohell yes, I know, I will get to that later :)
Andrei Soroker@abs · Founder, Sameroom.io
How does it compare to https://chatlio.com/ and https://smooch.io/ ?
John Eberly@jeberly · Founder, Chatlio, live chat for slack
@abs Hi Andrei. As the founder of Chatlio, I can say Chatlio has been doing this for awhile now, https://www.producthunt.com/tech... and we have worked out a lot of kinks that pop up with this type of integration. Also, we were the first official live-chat Slack app. We also pride ourselves on speed, uptime and reliability, which is key for this type of app. Also, features vary from service to service, so I suggest you try each of them out. Eg. Chatlio has multiple widget display options, standard bottom right, embedded, etc.
Andrei Soroker@abs · Founder, Sameroom.io
@jeberly Hi John - we have tried Chatlio in the past. It ended up breaking our site (because it was loading a different version of React), so we had to turn it off. This was a while back, I'm sure it's fixed now. We ended up using Intercom's Acquire and Support packages—we pipe Intercom to Slack through our own Sameroom Attend feature (https://sameroom.io/attend).
John Eberly@jeberly · Founder, Chatlio, live chat for slack
@abs Hi Andrei, yes I remember that. As React's popularity grew and there was no way to run in "noconflict" mode, we forked React so we now have no issues running on sites who also use React.
Harsha Halvi@h_halvi · Overlord @ Foci
How does it fare against the likes of Smooch.io which has been around for quite a long time and has a lot of interesting integration's too.?
Vianney Lecroart
Maker
@acemtp · Founder of Talkus
hello, @h_halvi Altavista were around for a quite a long time before google. Yes, I know, i'm not Google :-) Hopefully people continue to try/create things even if some older/bigger already exists. We are confident on how we can execute Talkus differently to have a room in this market.
Jonathan Kau@jonathankau · Prev @Facebook @Shyp @Yelp
@acemtp @h_halvi I'd just like to point out that Smooch has a pretty awesome free plan that we've implemented over at http://icow.us. In which ways do you all plan to differentiate yourselves?
Srikrishnan Ganesan@srikrishnang · Co-Founder, Konotor.com
@jonathankau @h_halvi we have cool integrations (including slack) and a mature product @konotor (was on PH in early 2014, when PH was a much smaller community) + I guess disadvantage of visibility when you aren't in North America
Aaran@aaran_mcguire · DevOps Engineer
Awesome, was looking at something like this a while ago. I could easily see this being a new way to support people.. Q: Is there a way to tell Talkus to ignore certain slack input (I'm thinking, if I were to use this, I would also create tools/plugins for slack to interpret the SAAS, e.g. #credit-99-USD would credit the current user (or something like that, I don't know how slack plugins work))
Vianney Lecroart
Maker
@acemtp · Founder of Talkus
@aaran_mcguire Hello Aaran, Really good idea, we'll add that soon!
Jack Smith@_jacksmith · Serial Entrepreneur & Startup Adviser
any insight as to how it compares to: https://www.producthunt.com/tech... ?
Vianney Lecroart
Maker
@acemtp · Founder of Talkus
@_jacksmith Hello, I see 2 main differences: - inbox: like an email inbox, the main slack support channel displays only new/open/close tickets. If the channel is empty, it means you have nothing to do. - email fallback: if the visitor left the chat, you can continue to send him message on slack. Talkus will send them by email. The visitor will be able to directly reply to the email and his reply will go to the visitor Slack channel. the visitor can continue on the live chat or by email, it doesn't matter for you, all goes to slack. Other differences: notification, edit/delete messages, full customization (text, color, position), satisfaction survey, ...