Educate your customers through self-help support
We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.Cons:
Not really any cons for us.
We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)Emeric Ernoult has used this product for one year.
Super easy to implementCons:
I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.Kim Doyal has used this product for one month.