SocialChat by Buffer

Start conversations on your site. Keep them going on social.

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SocialChat is a simple website chat widget from the team at Buffer. By simply copying and pasting a few lines of code, you can enable a chat widget on your website, blog or app. Visitors can then easily send you a Facebook message or Twitter DM, and you can turn those conversations into ongoing relationships on social media. No other tools needed!

Reviews

  • Brian Peters
    Brian PetersStrategic Partnerships @Buffer
    Pros: 

    Super easy to use, powerful, and allows us to connect to customers via social media.

    Cons: 

    None

    We're able to use SocialChat by Buffer to connect with customers on social media (directly on our website!), which feels super natural and intuitive to them.

    It's really easy to get set up, too - only taking us about 10 minutes to create the code, paste it on our website, and go live.

    Excited to have a chat tool that doesn't require tons of setup or maintenance.

    Looking forward to seeing how this improves the performance of our landing pages! :)

    Brian Peters has used this product for one month.
  • Pros: 

    Great way to engage with your customers

    Cons: 

    When you don't want to add Twitter as a chat option it still appears in the widget

    I can see the potential in this widget. It's simple and clean, but despite deleting my Twitter details from the widget, the Twitter DM option still appears; could be a bit slicker in that sense. I might be in the minority who only want to use Messenger, but if you delete Twitter it shouldn't appear in the widget (the live preview shows the widget properly, but when you paste the code it generates into a webpage both chat options still appear.

    Graeme Brown has used this product for one day.

Discussion

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Michael Eckstein
Michael EcksteinMaker@mike_eck · Product Marketing, Buffer
Heya Product Hunters, There's no shortage of chat widgets you can add your website these days. With SocialChat we decided to build something different – something simpler that does less. Our widget helps you start conversations on your website and keep them going on social. Your visitors can start a new Twitter DM or Facebook Message with a click. From there, you can reply from the native social apps or sites you already use everyday. No other software or tools needed. Our widget even comes with a nifty little customization tool. Add your Twitter and Facebook handles, a custom greeting, and pick a color to match your site. Then copy a small bit of code it generates and paste is on your website, blog, ecommerce store – wherever. There's also a super simple Javascript API that allows you to toggle the widget, dynamically update the greeting and more. See the "Extras" section. And of course it's totally free! We hope you find it useful and please do let us know if have any thoughts on how we could improve it. @twanlass was the main maker on this one and I know he'd especially love to hear from you! 😄 Cheers Mike
Dave PolyPro@davepoly · Building PostPilot.io. Huge Marvel geek.
Tough space. A lot of competition for that bottom right corner of your website. But awesome to see Buffer expanding it's offerings into new markets!
Michael Eckstein
Michael EcksteinMaker@mike_eck · Product Marketing, Buffer
@davepoly There's certainly a wide spectrum of options out there! Thanks for checking it out and for the encouragement, Dave.
Brian Peters
Brian Peters@brian_peters1 · Strategic Partnerships @Buffer
Great tool, super simple to set up, and allows us to connect with customers on social media. Over the past few years, we've seen a huge influx of customer support tickets come through on Facebook and Twitter and SocialChat by Buffer is a response to that trend. This super neat widget allows us to meet our customers where they spend the most time (social media) and tackle their questions and challenges - big or small - head on. No workflows, no complicated setup, no superfluous extras. Just a simple tool to connect with your customers and keep them happy. :)
Nagaraju Gajula
Nagaraju Gajula@nagaraju_gajula
This is a great idea
Stuart🏃🏽
Stuart🏃🏽@stuartarsenault · Working on Smile.io
The chat widget builder / editor to actually going live on site is so cool. Such a good experience & on-boarding flow.