Start conversations with visitors on your website through Smallchat and convert those visitors into customers. All from inside Slack.
Really nice, simple, relevant and fast to install then chat!Cons:
Excellent Freemium! Congrats team. This is the most straight forward and modern conversational web app I have ever tested (and I tested a lot! Pheeew.)
Slack integration is brillant ;-) UI dashboard and chat widget customization are top and neat. Yes!West Kast has used this product for one day.
Simple interface. Simple setup. Creating slack threads per dialog so no channel clutter.Cons:
Suitable for only simple requirements. No integrations. No multi-language support. Extremely slow feature releases.
We are using Slack at the center of our workflow and for our SaaS platform we are collecting customer tickets via a chat widget. We have been using/testing with slaask, chatlio, small.chat, intercom, crisp talkus ... etc for a long time now. I have written e-mails, created feature/debug tickets to most of these slack+chat widget integration solution providers for our simple needs, and at this point I think I can say that I am a frustrated and exhausted expert on slack chat widget integrations.
I have had really high hopes for small.chat when they have released their beta. Even the beta provided really neat and simple solutions the other guys lacked. For starters small.chat provides the cleanest admin UI and grouping channels is a quite practical approach. For our workflow and sanity it is much better than others "create a new channel for every conversation" madness. Threads keeps your conversations well organized and tidy. (But if a customer opens up a conversation after 24 hours it is a new thread on the same channel so you will have to search for previous conversation so it is not always practical.)
Small.chat matches your widget with a channel so each widget that you embed on your site means a different channel on slack. This sounds neat at first but it turns to be a problem afterwards. Since channels are also widget configurations, their auto-messages, contacts and behaviors are attached to channel. Which means even when you need to show a different greeting message to a customer group you will have to create a new channel.
Unlike slaask, talkus and most others there is no multi-language support(You can customize widget texts for only one language). And also there is no feature to create bot-messages for frequently asked questions.
Widget can be customized to a degree(I can not even change my name visible on widget) but even with business tier options it feels limited(no async loading, creating channels dynamically etc ) It requires you to upgrade tier for most basic widget events. (Even show/hide ability requires you to upgrade!)
It doesn't provide any 3rd party integrations. So no facebook, twitter integration and no CRMs. You can not export conversations to a file.
Small.chat has all the pointers and good intentions of a great product but they have a serious problem and worst downside:
The team is extremely slow with feature releases. It took them nearly 2 years to add simple file uploading functionality. This is why small.chat feels like a side project of a single developer with a full time job and not a dedicated team. Which is too bad because small.chat had all the right indicators for a great and useful product.
Anyway if you have simple "customer > slack" chat requirements and a having few support conversations a day you will be ok with small.chat.
At this point we gave up expecting any better solution from current widget providers and developed our own "chat to slack widget". If you are also frustrated with current solutions and would like to be a beta user send me a message.Mehmet Arin has used this product for one week.