Smallchat 2.0

Slack app for chatting with visitors to your website.

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Start conversations with visitors on your website through Smallchat and convert those visitors into customers. All from inside Slack.

Reviews

  • 1190197
    West KastArt Director, Digital Designer
    Pros: 

    Really nice, simple, relevant and fast to install then chat!

    Cons: 

    None

    Excellent Freemium! Congrats team. This is the most straight forward and modern conversational web app I have ever tested (and I tested a lot! Pheeew.)

    Slack integration is brillant ;-) UI dashboard and chat widget customization are top and neat. Yes!

    West Kast has used this product for one day.
  • 1394762
    Mehmet ArinCo-founder of Shelfi E-commerce platform
    Pros: 

    Simple interface. Simple setup. Creating slack threads per dialog so no channel clutter.

    Cons: 

    Suitable for only simple requirements. No integrations. No multi-language support. Extremely slow feature releases.

    We are using Slack at the center of our workflow and for our SaaS platform we are collecting customer tickets via a chat widget. We have been using/testing with slaask, chatlio, small.chat, intercom, crisp talkus ... etc for a long time now. I have written e-mails, created feature/debug tickets to most of these slack+chat widget integration solution providers for our simple needs, and at this point I think I can say that I am a frustrated and exhausted expert on slack chat widget integrations.

    I have had really high hopes for small.chat when they have released their beta. Even the beta provided really neat and simple solutions the other guys lacked. For starters small.chat provides the cleanest admin UI and grouping channels is a quite practical approach. For our workflow and sanity it is much better than others "create a new channel for every conversation" madness. Threads keeps your conversations well organized and tidy. (But if a customer opens up a conversation after 24 hours it is a new thread on the same channel so you will have to search for previous conversation so it is not always practical.)

    Small.chat matches your widget with a channel so each widget that you embed on your site means a different channel on slack. This sounds neat at first but it turns to be a problem afterwards. Since channels are also widget configurations, their auto-messages, contacts and behaviors are attached to channel. Which means even when you need to show a different greeting message to a customer group you will have to create a new channel.

    Unlike slaask, talkus and most others there is no multi-language support(You can customize widget texts for only one language). And also there is no feature to create bot-messages for frequently asked questions.

    Widget can be customized to a degree(I can not even change my name visible on widget) but even with business tier options it feels limited(no async loading, creating channels dynamically etc ) It requires you to upgrade tier for most basic widget events. (Even show/hide ability requires you to upgrade!)

    It doesn't provide any 3rd party integrations. So no facebook, twitter integration and no CRMs. You can not export conversations to a file.

    Small.chat has all the pointers and good intentions of a great product but they have a serious problem and worst downside:

    The team is extremely slow with feature releases. It took them nearly 2 years to add simple file uploading functionality. This is why small.chat feels like a side project of a single developer with a full time job and not a dedicated team. Which is too bad because small.chat had all the right indicators for a great and useful product.

    Anyway if you have simple "customer > slack" chat requirements and a having few support conversations a day you will be ok with small.chat.

    At this point we gave up expecting any better solution from current widget providers and developed our own "chat to slack widget". If you are also frustrated with current solutions and would like to be a beta user send me a message.

    Mehmet Arin has used this product for one week.

Discussion

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9601
Jay HarrisMaker@jhartist · Developer, Smallchat
Back at the beginning of 2017 some friends and I built and launched our first app on ProductHunt with no other marketing. Today thousands of Slack teams use Smallchat to talk to their customers every day, and we're launching a whole new suite of Slack-integrated features: 📁 File uploads 👨‍💻 Javascript API 👀 Visitor status 🎨 Custom CSS 🚀 ...and a whole lot more! P.S. You can always use Smallchat for free, but for the next 24 hours we're giving everyone who purchases one of our paid tiers the first three months for free. Thanks to all of our awesome Slack teams! 🍻
Amrith ShanbhagHiring@amrith · Community at Product Hunt & Feathrd
@jhartist Love it! Have been a user since the day you first launched 😄 Glad to see so much growth 🚀👏 Intercom has had their Slack integration for a while now; how would you differentiate from them as a company and what are your plans for the future of Smallchat?
9601
Jay HarrisMaker@jhartist · Developer, Smallchat
@amrith Great question, and thanks for being such an early adopter! Our niche is small Slack teams who need a lightweight chat app on their site, and we see those teams switching to Smallchat for two main reasons: 1) The Slack experience is really smooth, and teams fall in love with it quickly. Slack threads are fast, easy to manage, and your conversations are always searchable in Slack. 2) Price. Instead of charging per-operator or per-conversation like most of our competitors, we give every team unlimited operators and conversations for free. Then we offer advanced features for businesses who want to pay for file uploads, API, or multiple widgets. As for the future, we're excited about the changes Slack has made recently, including adding file uploads to threads, and we're focused on exploring some cool ideas for bringing more advanced webchat features into Slack.
431082
Osman Erdi Balcıoğlu@nicetr · Founder, Juphy
The best free chatting tool for your website, I always set-up small.chat for my startups .ex: https://juphy.com 👍
9601
Jay HarrisMaker@jhartist · Developer, Smallchat
@nicetr Juphy looks awesome! Glad you're enjoying Smallchat. :D
431082
Osman Erdi Balcıoğlu@nicetr · Founder, Juphy
@jhartist Moreover, Next month, I'm going to create a blog post on Juphy's blog about "Successful combination of customer support tools". In the free section of the article, I'll promote small.chat!. I'm going to inform you when I publish it 🤓
1381699
Orlando Lieberum@orlando_lieberum · COO of Nearest!
easy to setup, works fine, top
301074
Aeryk PayneMaker@aerykpayne · Designer, Smallchat
@orlando_lieberum thanks for the kind words! 😊
Love it, quick setup. Quite useful.
9601
Jay HarrisMaker@jhartist · Developer, Smallchat
@carevski Thanks! We want the onboarding process to be as few clicks as possible to get a chat widget on your site.
827518
Logan Honeycutt@growwithlogan · I help people, artists & businesses grow
love the minimalism with you guys!