A big thank you to the awesome team at Product Hunt and to @ozgrozer for hunting us! ❤️
I hope SlimFAQ is helpful to some of you guys, we built it initially to solve a problem for us on our other products (e.g. http://slimwiki.com) but it seemed like a pain point that others were having too.
By integrating with Intercom we think it makes a near perfect user support solution.
Also thanks for all feedback good or bad, we are listening to everything and planning a roadmap of features accordingly.
Team SlimFAQ
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@dynjo@ozgrozer Have you considered generating FAQs from incoming on Intercom or even Outlook?
Not great first impression: Your connection is not private , SSL warning. And right after that I get an ABC website? :O only happening to me? i.imgur.com/XK8CW6J.jpg
@dshan@natelegler@deambulando interesting. Currently we can't reproduce the error but I'll continue to look into this. We take security very serious. I've checked our DNS settings and SSL certificates. Everything seems to be fine from our end. I'll keep you posted if I find anything or can reproduce the problem.
Could you check the page in a new private window or other browser? Thank you.
UPDATE: The issue has been identified (DNS settings) and has been resolved. Please let me know if you still have trouble accessing the site. Thanks!
@dshan@natelegler@deambulando ok. We found the issue - it has to do with our domain provider - I'm looking into this and we'll try to resolve it as fast as possible. Thank you for pointing this out.
UPDATE: We are using Cloudflare for DNS and this seems to be part of a greater issue (e.g. we are not the only ones serving the wrong page under our URL). CloudFlare is investigating the issue - I'll keep you up to date.
UPDATE (2): The issue has been resolved. It was a problem on the DNS level - 1/3 of all requests resolved to another website (this was due to us using Heroku + Cloudflare with a faulty setup). Now everything should work as expected. Sorry for the troubles! Enjoy SlimFAQ!
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@dynjo this looks great! What are your plans down the road? What do are your most important upcoming features?
@mikkel_ulstrup I hope you don't mind if I answer this one (I'm an engineer on the project):
Most important upcoming feature will be subdomain support (e.g. https://faq.[your-company].com).
We also plan to offer a sidebar integration that works without Intercom, and we'll release a step-by-step guide (and corresponding wrapper) to integrate your FAQ into your mobile app (for iOS and Android).
Internationalization and custom CSS/themes are also in our pipeline.
We take this serious and want to be your choice for creating an FAQ! Please let us know if we missed anything :-)
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@consti not minding it at all! 😊
Great! That sounds amazing! Right now I use Uservoice, because I love that I have the FAQ and the support section in one place. So if you are going that way, I'm all in' 😄
@mikkel_ulstrup@dynjo we've released lots of features since we've been on Product Hunt: custom domain support, internationalization and more ways to integrate your FAQ. 🚀 check it out!
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