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SaaStr 040: Allison Pickens, VP of Customer Success & Business Operations @ Gainsight

Scaling your customer success team & managing churn

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Harry Stebbings
@harrystebbings · Podcast Host @ The Twenty Minute VC
@pickensallison carries the customer success torch as the VP of Customer Success & Business Operations at the category leaders, Gainsight. Allison’s organization @Gainsight includes all post-sales functions: CSMs, Support, Onboarding, Services, and Operations. Prior to Gainsight, she started her career in management consulting for Fortune 500 companies w… See more

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M
Harry Stebbings
@harrystebbings · Podcast Host @ The Twenty Minute VC
@pickensallison carries the customer success torch as the VP of Customer Success & Business Operations at the category leaders, Gainsight. Allison’s organization @Gainsight includes all post-sales functions: CSMs, Support, Onboarding, Services, and Operations. Prior to Gainsight, she started her career in management consulting for Fortune 500 companies w… See more