Hotjar

For digital experiences people love

4.8•21 reviews•

1.6K followers

For digital experiences people love

4.8•21 reviews•

1.6K followers

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User research

Hotjar’s visual insights, user feedback, and live interviews show you what site visitors do, and why they do it. Access all the insights you need in one place and join 1.1 million websites in 180+ countries who already use Hotjar to turn their clicks into conversions. Install a single script and get started for free.

Framer AI AgentsDesign and publish professional sites with AI

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Hotjar Launches

EngageNow you’re talking: user interviews made easy

Launched on October 4th, 2023

Hotjar AI for SurveysSay hello to your new survey assistant

Launched on June 15th, 2023

The Humans Strike BackNew podcast to help you succeed by putting people first.

Launched on March 28th, 2018

SaaS Startup GuideYou have an MVP. Now what?

Launched on August 31st, 2017

Incoming FeedbackInstant visual feedback for your website or app!

Launched on August 22nd, 2017

View all Hotjar launches

4.8

Based on 21 reviews

Review Hotjar?

Reviewers mostly see Hotjar as a practical way to understand on-site behavior and improve UX and conversion rates. Heatmaps, session recordings, feedback polls, and forms are the most cited strengths, with several users saying setup is quick and insights are easy to act on before redesigns or launches. Some also praise customer support, privacy controls, and educational user-interview events. The main criticism is narrower: one reviewer says recent pricing changes split core features in a way that feels like paying more for the same service, and another wants better segmentation.

+18

Summarized with AI

Pros

user behavior insights (8)

heatmaps (5)

session recordings (5)

user feedback polls (4)

conversion rate improvement (3)

live interviews (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

What's great

conversion rate improvement (3)

Incredible tool for CRO (Conversion Rate Optimization). We used the heatmaps to see that users were missing our main CTA button. After making adjustments based on Hotjar's data, our conversion rate improved immediately. The feedback widget is also great for getting direct thoughts from visitors.

Ratings

Ease of use

Reliability

Value for money

Customization

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31 views7mo ago

•23 reviews

Hotjar is my go-to for really seeing how users interact with a site. It’s like flipping on the lights in a dark room – heatmaps, session recordings, and feedback polls show exactly where people click, scroll, and drop off. Super helpful for figuring out what’s working (and what’s just in the way). Setup is quick, and the insights are gold for improving UX, conversions, and even content strategy. I use it regularly before shipping updates or redesigns – it’s basically user research without the hassle. If you care about user experience, Hotjar is a must-have in your stack.

What's great

quick setup (1)heatmaps (5)user behavior insights (8)conversion rate improvement (3)session recordings (5)user feedback polls (4)

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31 views1yr ago

Sweego

•9 reviews

Hotjar is great for getting user feedback, whether it be by creating surveys, asking them to rate your page, or using recordings to get "silent" feedback. Moreover, you can brand their tools to make them go with the rest of your website. However, since they limited usage on the free plan, I use Hotjar less.

What's great

session recordings (5)user feedback polls (4)

What needs improvement

limited free plan (1)

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18 views2yr ago