You know that talking to your users is essential, but until now it has been painfully complex. PingPong takes care of all the hard stuff and saves you days of work. So you can be interviewing users in minutes!
Takes the pain out of planing and conducting user testing. Sync with calendar, screener questions and automatic emails are really good! 🙌Cons:
Android, pc only, no iOS screen sharing.
Been using Ping Pong for a few months. Has fast become one of my favourite UX tools due to the communication with the support team/product owner (Zsolt is amazing!), ability to feedback an influence the roadmap and the overall quality and painlessness of the product. Looking forward to many more things to come!Rob Gill has used this product for one month.
It’s very convenient, you can literally start user research from your couch, it will screen users, arrange sessions, record and transcribeCons:
you can’t move one-off sessions yet to the system afaik, and I’d be fine without the virtual currency system, but other orgs might need it
When we needed international research, we did it with pingpong - they organized recruitment, all we had to do was to select our target audience and write a screener. Within a few hours the meetings were scheduled in our Google Calendar, all we had to do was logging in to a web UI at the beginning of the session, it was recorded with screenshare and everything, we could send the links to our clients for further analysis, and avoided all the hassle usually associated with international user research. It really made it convenient for us, and we were able to interview people from SF to New York to London to Kuala Lumpur, so literally all over the world.Adam Nemeth has used this product for one year.