PingPong

Effortless remote user research

You know that talking to your users is essential, but until now it has been painfully complex. PingPong takes care of all the hard stuff and saves you days of work. So you can be interviewing users in minutes!

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21 Reviews4.5/5
Hi everyone. I’m Zsolt - founder and CEO of PingPong. Super happy to be announcing PingPong today on ProductHunt. Every maker knows that they need to talk to real users regularly, but until now it’s been painful to actually do that on a regular basis. You end up spending hours of your time dealing with admin and boring stuff and very little actually talking to your users. As a UX designer myself, I built PingPong to make my own life easier. Then I realised that there was a great product idea here that could help many other UX designers and teams. PingPong will take care of everything except actually speaking to your users: - We’ll help you *recruit* users. You can use our database of testers or you can recruit from your own user base. You can filter all users by demographic or specific requirements (e.g. “18-25 year olds in New York who use Netflix”.) - We’ll take care of painlessly *scheduling* interviews into your calendar. Automatic padding, conflict-checking, reminders and calendar sync. - When it’s time for the interview, you can do that inside PingPong with our video chat. All calls can be recorded and stored for you to replay later or share with your team. - We even do automatic transcriptions. - All research can be shared with your team or your clients, if you’re an agency/freelancer. - And finally, we take care of paying the testers after the session. So you don’t need to muck around with gift vouchers and travel expenses. We hope PingPong helps make your user research much easier, so you can spend less time dealing with admin and more time talking to your users and building great products! I’d love to answer any questions you have about PingPong or user testing. p.s. Click through to the site for a super discounted special offer for ProductHunters!
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When we needed international research, we did it with pingpong - they organized recruitment, all we had to do was to select our target audience and write a screener. Within a few hours the meetings were scheduled in our Google Calendar, all we had to do was logging in to a web UI at the beginning of the session, it was recorded with screenshare and everything, we could send the links to our clients for further analysis, and avoided all the hassle usually associated with international user research. It really made it convenient for us, and we were able to interview people from SF to New York to London to Kuala Lumpur, so literally all over the world.

Pros:

It’s very convenient, you can literally start user research from your couch, it will screen users, arrange sessions, record and transcribe

Cons:

you can’t move one-off sessions yet to the system afaik, and I’d be fine without the virtual currency system, but other orgs might need it

I'm still on the verge about whether moderated or unmoderated user tests are better for us, but for moderated ones, PingPong does the job and does it well. It has a nice user panel: we are testing a product tailored for IT experts and we had no problem finding testers from that group. The per-test price is OK and you can pay as you go which is refreshing after getting $20k+ annual quotes for a minimal package from the competition (yes, I am looking at you, usertesting.com).

Pros:

Has all the important features without much clutter and saved me hours and hours of work I would've spent organizing calls myself.

Cons:

You cannot download your recordings at the moment (hello, vendor lock-in) and we had quite a few no-shows from interview subjects.

Thank you, Peter! Non-downloadable recordings isn't an intentional vendor lock-in, it's a bigger engineering task to mix the different streams in a proper way :) We'll get that covered in the future.

We use PingPong on a weekly basis, it provides a quick and painless access to users from a wide array of geographical locations. Many nomads and frequent travellers who speak good English, so it is ideal for quickly getting insight within the travel domain. Zsolt was incredibly helpful and attentive to our early feedback on the system, it is a joy to work together.

Pros:

Flexible and powerful screening, quick access to test subjects, even if filtered heavily, no unnecessary extras

Cons:

Test subject base could be biased towards young, hip, internet savvy and design sensitive population

Hunter

Been using Ping Pong for a few months. Has fast become one of my favourite UX tools due to the communication with the support team/product owner (Zsolt is amazing!), ability to feedback an influence the roadmap and the overall quality and painlessness of the product. Looking forward to many more things to come!

Pros:

Takes the pain out of planing and conducting user testing. Sync with calendar, screener questions and automatic emails are really good! 🙌

Cons:

Android, pc only, no iOS screen sharing.