Omnie: Managed customer service outsourcing

Omnie is a managed, outsourced customer service solution. From our offices across North America, we help businesses around the globe offer a great customer service experience by providing a custom, white-label, customer service department that includes all the technology and labor. Our goal is to elevate the customer journey from the moment a visitor lands on your site, all the way through to post-purchase support, converting site visitors into loyal customers. The big things we do are: ⦿ Technology: We build, deploy, and manage a platform customized for your business. That includes a help center, chatbot, live chat, and the option for 12+ contact channels (voice, social media, messaging platforms, and more). That means you get the most out of your platform. ⦿ Workforce Management: We hire, train, and manage your customer service team. Each member has at least 3 years of experience and is trained on your brand alone. That means no more replying to customers, hiring, training, or dealing with turnover. ⦿ Continued Success: Since we work with 150+ brands around the world, we see a lot of different situations. We act as a thought partner by looking for friction points and areas of opportunity that could help improve your business. Whether you're looking for part-time support, a team of 20, or even a team of 100, we're here to transform your customer journey. Message me today for a complimentary consultation of your customer service program.