Omni Rentals

Earn $ on stuff you own. Get access to everything you don't.

4.8/5
About

Omni is a new way to own and access things. Omni Rentals empowers owners to make money on the items they store in Omni while not in use, and allows anyone to access those items - with delivery and pickup straight to their door in as little as 2 hours.

Would you recommend this product?

My bike was not returned from a rental, and I currently do not have visibility into when or whether I'll get reimbursed for it. I didn't really look into the details of their process for handling stolen rental gear (my mistake!) before I started renting it out. Now, as far as I can tell they have no hard contract in place for how to manage reimbursement. It seems like it's just up to their goodwill.

They *say* that there's a process for getting reimbursed, but as far as I can tell my claim went to their "Claims Department" to die. If I actually do get reimbursed, I'll update this review.

Edit: After about a week or two of radio silence, I was informed that a check was heading my way. When I opened it, It was for the amount I'd requested, even though I didn't have a receipt for the bike. So in the end it worked out great. I'll be curious to see if they maintain that level of service going forward.

Pros:

Seamless onboarding process

Cons:

Hand-wavy, not confidence-inspiring approach to insuring rental gear

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Hi Jaime, I'm Anika and I lead the Customer Success team over here at Omni. I'm so sorry to hear that your recent experience with us was less than stellar. I reviewed our conversation history and see that we could have provided much more transparency into our claims process and pushed for a faster resolution. Thank you for your patience as we got that check out to you and for taking the time to share this feedback. Trust is fundamental to our business and we recognize that righting wrongs is a huge part of that. I do hope you’ll stick around to see that this was an anomaly and not the norm. If you’d be open to connecting, I’d love to hear more about your experience: anika@beomni.com.
Founder, Table Public Relations

Omni is the greatest. Their service and customer support is perfect.

Pros:

Super easy way to make some extra cash and get access to pretty much anything.

Cons:

I wish they were everywhere.

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Founder

Great place to get outdoor gear, DIY tools, electronics

Pros:

You can rent with XRP!

Cons:

Could be available in more cities.