Ninja Outreach

SCAM

Like others have posted they are an outright scam. I signed up for a free trial only to find it lacks half the features of a real account, so I could not assess if it was useful or not. I tried to cancel through the portal only to find they don't allow this. I emailed support 5 days before I was due to be charged and requested they cancel it. Charles pretended to not be able to find my account even though I showed him screenshots as proof of my account email and credit card. He delayed it some more until I was charged. I asked for a refund and now he is trying to tell me that once they make a charge they don't give refunds. Not sure what you think, but this is blatant theft and bad business practices. Now I'm doing a chargeback through the bank to get the money back. The thing is if they actually had a good product I wouldn't have cancelled my account. If they actually had a good product would they have to act like such douchebags? No.

Good for nothing

NinjaOutreach is a SCAM company engaged in unethical business practices that are simply fraudulent. Their cancellation process is extremely inconvenient and confusing (I thought my cancellation had gone through even though it didn’t), and yet they automatically charged my credit card for a year’s subscription to their service ($1850) after my “seven day risk-free trial” advertised under “cancel anytime” ended. How can they promise the ability to “cancel anytime” if they automatically lump sum charge my credit card for a full YEAR without asking me if I want to renew at the end of the trial period? It surely wasn’t a risk-free trial since I’m now out near $2000. Their free trial is automatically set to a yearly billing option—making this the default while advertising “$155/month” is simply deceptive and untransparent. Not only is the product itself terrible because it didn’t have any of the influencer emails I was looking for, it appears that they’ve scammed many customers using the same tactics by lulling them into a free trial just to obtain their credit card information so they can charge and refuse a refund because of small print buried deep under their terms and conditions (which you apparently agree to by nature of signing up alone). It is sad they make money in this way by setting a trap rather than through an honest and true route of recurring happy customers. A respectable, law-abiding business would not charge a customer $1,850 without obtaining their explicit permission and would have a fair refund policy so that customers do not have to take to posting reviews in order to get their money back. I suspect there is a reason why they don’t have a customer service representative available over the phone. Instead, you have to engage with an online chatbox before you can get ahold of a human being at all. In short, they are a scam company engaging in fraudulent practices that definitely violate consumer protection laws. They’ve made thousands through false advertising and untransparent billing practices. If you just read through some of the other reviews on this site from discontented customers who have had a similar experience, it’s clear that they rely on their scammy practices to make money and have cheated many people out of their hard-earned money through predatory subscription tactics. STAY AWAY AT ALL COSTS!!!!

Buyer beware. One of the most aggressive billing departments I've encountered for a SaaS platform. I'm currently in a dispute with NinjaOutreach after being charged $299 USD a few hours before my free 7-day trial was supposed to end. I went to bed the night before after seeing an announcement banner in my account stating that my free trial would end in the afternoon the next day, but when I woke up my account had already been billed. Ninja Outreach is refusing to issue a refund and are defending their decision due to me agreeing to their 'terms and conditions'. I found their tool to be okay for social influencer research, but not worth the money for the project I am working on.

They use an extremely misleading modal to get free trial users to end their trial and charge their card on file. If you try to export contacts on the free trial, this modal appears. The button on the modal is placed in the top left, and the text says "Unlock all features" - below the button is a brief description of features that will be unlocked. It is not clear that pressing that button will charge your card $299 (a product like this would usually put in small text beneath the button that pressing the button will charge your card, especially since the text on the button does not use words like "buy" or "purchase"). It turns out the button is not only a button to charge the users card instantly, but also initiates a download. They may have thought they were being clever by having a strange modal to funnel users to the paid version, but it walks the line of being intentionally misleading. A rather vague button that serves the purpose of both charging a users card hundreds of dollars without notice and also functioning as a download button is a major product drawback. On top of that, their customer service is callous and cold. I see many other users have said the same things here, and it seems in these few years they have not improved at all.