Mobile App Review Monitor for Zendesk

Monitor, manage and reply to app reviews right in Zendesk

For everyone who has an app or game & uses Zendesk.

Mobile App Review Monitor delivers user reviews as Zendesk tickets.

Once you reply to them, the response is automatically posted in App Store or Google Play — even Zendesk can’t do that.

Discussion
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9 Reviews5.0/5
Hey folks 👋 Thanks @razkarmi for hunting us! Together with @tahorg @ilia_kukharev @truskova and @fxzuz we are happy to introduce the App Review Monitor for Zendesk that will simplify the way you work with mobile app reviews. Understand user needs, track critical reviews and complaints and manage them not leaving Zendesk. What’s in there: — receive app & game reviews: all, critical or positive — reply to both iOS and Android reviews directly in Zendesk — track reviews changes and updates — analyse response speed and user satisfaction — automatically sort reviews by stars, device & app type, version, country & language — automatically translate all reviews from 31 languages Zendesk App Review Monitor supports 5 major app stores — App Store, Google Play, Amazon appstore, Mac App Store and Windows Store — and serves all teams from developers & product owners to customer support & marketers. ✨ Your feedback is much appreciated! Anatoly CEO & Co-Founder @appfollowio
Great!! Really helpful to manage the reviews! 👏🏻
@yul_ivanova thanks a lot, Yulia
brilliant work guys, thanks
@a1iusman you are very welcome 😎
Is it safe for me as a developer to give my share my apple id credentials?
@fe_tech hi! thanks for a very good question. We take a very good care of all your accounts & do our best to preserve their safety. We ask for a minimum rights here (only customer support role is needed) and we highly advise to all our customers to set up a separate account to use in AppFollow.
@tahorg That's good to know. But do you use the data you gather from us for other purposes?
@fe_tech no way, what happens in AppFollow, stays in AppFollow. None of the private data is shared with any other company.