Mobile App Review Monitor for Zendesk

Monitor, manage and reply to app reviews right in Zendesk

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For everyone who has an app or game & uses Zendesk.

Mobile App Review Monitor delivers user reviews as Zendesk tickets.

Once you reply to them, the response is automatically posted in App Store or Google Play — even Zendesk can’t do that.

Reviews
Discussion
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Anatoly Sharifulin
Anatoly SharifulinMaker@sharifulin · CEO & Co-Founder at AppFollow.io
Hey folks 👋 Thanks @razkarmi for hunting us! Together with @tahorg @ilia_kukharev @truskova and @fxzuz we are happy to introduce the App Review Monitor for Zendesk that will simplify the way you work with mobile app reviews. Understand user needs, track critical reviews and complaints and manage them not leaving Zendesk. What’s in there: — receive app & game reviews: all, critical or positive — reply to both iOS and Android reviews directly in Zendesk — track reviews changes and updates — analyse response speed and user satisfaction — automatically sort reviews by stars, device & app type, version, country & language — automatically translate all reviews from 31 languages Zendesk App Review Monitor supports 5 major app stores — App Store, Google Play, Amazon appstore, Mac App Store and Windows Store — and serves all teams from developers & product owners to customer support & marketers. ✨ Your feedback is much appreciated! Anatoly CEO & Co-Founder @appfollowio
Yulia Ivanova
Yulia Ivanova@yul_ivanova · PR & Marketing
Great!! Really helpful to manage the reviews! 👏🏻
Evgeny Kruglov
Evgeny KruglovMaker@tahorg · Co-founder in AppFollow
@yul_ivanova thanks a lot, Yulia
Donald Saint-Val
Donald Saint-Val@donald_saint_val · Founder of The Village Toy Share
Super useful!
Evgeny Kruglov
Evgeny KruglovMaker@tahorg · Co-founder in AppFollow
@donald_saint_val Thanks, Donald
Ali Usman
Ali Usman@a1iusman · Founder @Pages app | aliusman.online
brilliant work guys, thanks
Evgeny Kruglov
Evgeny KruglovMaker@tahorg · Co-founder in AppFollow
@a1iusman you are very welcome 😎
Rohan Merchant
Rohan MerchantHiring@fe_tech · Founder of Fusion Engineering
Is it safe for me as a developer to give my share my apple id credentials?
Evgeny Kruglov
Evgeny KruglovMaker@tahorg · Co-founder in AppFollow
@fe_tech hi! thanks for a very good question. We take a very good care of all your accounts & do our best to preserve their safety. We ask for a minimum rights here (only customer support role is needed) and we highly advise to all our customers to set up a separate account to use in AppFollow.
Rohan Merchant
Rohan MerchantHiring@fe_tech · Founder of Fusion Engineering
@tahorg That's good to know. But do you use the data you gather from us for other purposes?
Evgeny Kruglov
Evgeny KruglovMaker@tahorg · Co-founder in AppFollow
@fe_tech no way, what happens in AppFollow, stays in AppFollow. None of the private data is shared with any other company.