Reviews highlight quick, developer-friendly integration, strong SDKs/APIs, and flexible customization. Many praise the clean docs, reliable WebRTC performance, and omnichannel support that improved response times and customer satisfaction. Teams report launching in-app chat, voice, and video fast, with dashboards that simplify tracking and maintenance. Several note smoother iOS implementation and education use cases (virtual whiteboard). Critiques cite high pricing and occasional communication gaps around updates causing outages. Overall sentiment is highly positive for speed, scalability, and ease of embedding real-time features.