Richard Alexander

As a healthcare organization, we were overwhelmed by the sheer volume of patient inquiries, especially regarding appointments, insurance, and medical records. Handling these queries efficiently while ensuring privacy and accuracy was a significant challenge. tryvium Cloud Contact Center transformed our support operations. Its AI-driven support system enabled us to automate routine tasks like appointment scheduling and information verification, which drastically reduced wait times for patients. The platform’s intuitive interface allowed our team to quickly address more complex issues, like insurance approvals and medical record requests, while maintaining compliance with healthcare regulations. This not only improved the speed and quality of responses but also enhanced patient satisfaction. tryvium’s ability to handle high call volumes during peak hours made a noticeable difference in our operational efficiency. Highly recommended for those who are in Healthcare.

As an in-app developer of a fast-growing social app, I can safely say that through CONTUS MirrorFly’s in-app chat APIs and SDKs, in-app chat, voice and video calling features were deployed within our app in 30 minutes. And this gave us enough room to focus on other core priorities while helping improve our in-app communication experiences across platforms.