ManyPixels

Unlimited premium design services for startups from $399/mo

3.1/5
About

ManyPixels is an unlimited design service for modern startups, agencies, and freelancers who need constant design help.

Would you recommend this product?
Product at CNTRAL. Maker of ntwrk.

I subscribed to the Pro and the iterations took too long and weren't great so I cancelled within the Full Refund period and still haven't seen the refund on my credit card.

I'll update this every few days until on whether I get the refund or not.

UPDATE: I did receive my full refund.

Overall, if you have time and patience to get the design you want, this might be for you. But don't be fooled, as with all subscription design services, the initial designs are ones you find on AI generated logos. It takes lots of time and multiple iterations before you might get something that you want.

Pros:

Promises the world.

Cons:

Unfulfilled promises (but I did get my money back).

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ManyPixels
Hey Joshua, Robin here, co-founder. Sorry to hear this. You sent the request for a refund three days ago on JarHQ and we made a confirmation the same day that the refund would immediately be processed. It takes 5 to 10 days for Stripe to refund it. Please feel free to update me!
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Founder - basicgravity.no

I paid and from the dashboard I cant do anything except pay. No way to send briefs of talk to anyone. Got a email from someone asking for project details. Sent them UI design requirements for an App. Was told I will get my first set of previews on Friday. They told me they will invite me to slack. I keep emailing and no invite so far. I emailed again and someone responded on Friday and said they cant download the App from their country cause its UK only. Fair enough but does that mean he decided to start on the work on Friday where I was promised first set of samples? I also used their typeform link to send project brief and assets for a landing page. The same person responded saying he didn't get it. I kept messaging and so far no reply. This is starting to feel like a Kickstarter project.

Pros:

Price

Cons:

I cant get hold of them? Nothing was delivered.

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ManyPixels
Hey Suganthan! Robin, co-founder. We got delayed due to our Product Hunt launch on starting the first projects and dealing with the email load. Despite us having planned enough designer to work on the tasks, we underestimated the email volume which caused delays as a result. This is now fixed with new project managers in place and the delivery should speed up. In any case, the clock of your subscription starts when we start the first task, and if there is any delays we will add those days to your clock.
same exact here. still no response. a simple PR campaign here on PH but nothing directly and nothing via email blast to "all recent customers" --- sound of one hand clapping.
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Co Founder of Keyword Insights
@Robin - Thanks for the update. But, I'm sorry, but you have yet to deliver me a single design. How many days since the subscription? You guys have wasted so much of my time, and it's ridiculous. I have requested a refund and to cancel my subscription.
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Software Engineer

TL;DR: Paid for a service. Received absolutely nothing. Avoid.

I paid for a Premium account on 5th March, 2018 and submitted 2 design briefs that day. The ETA was set as 9th March for the first piece of work (already a day over the quoted time).

I got a message on 9th March telling me that the ETA would be slipping to the 12th March. Still no delivery of design work.

E-Mails go unanswered, support online is almost non-existent, and they completely ignore requests for help.

I'm now about to start the process of a chargeback for the money that I've already paid, and try to cancel my subscription - which is much much harder than it should be.

Essentially, they're taking money and not delivering what they say they will deliver. Avoid!

Pros:

None

Cons:

Complete waste of time and money

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Software Engineer
I was promised a refund on 13th March, and was told that it would be in my account within 5 days. It's now the 28th March and no refund has been processed. Absolutely dreadful customer service.

So far, I've used them to create a logo for a side-project as well as a branding guide. I will say that I've been very positively surprised by the quality. It's been better than what I had anticipated based on the price. Also, they're pretty good at communicating and are pro-active about expected delivery times, which I thought was really nice.

Obviously, because it's so inexpensive, you can't really expect anything super high quality. I also don't think I would use them for more complicated projects where it requires to talk something through on the phone or in person before work can begin.

That said, for side-projects, or relatively straight-forward one-off projects, I think this is great value for the price and I definitely plan to continue using my subscription. Even if I don't have anything to work on for a couple of weeks, it's not really an issue because the monthly cost is so low.

Pros:

It's cheap

Cons:

It's cheap :)

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signed up 5 days ago, paid, and responded to the email they sent for more info.

still no response. not all that useful if u get nothing.

they sent me an invite to a "customer portal" which as best as i can tell only allows you to pay them. there is no project tracking or way to submit files or anything.

Pros:

seems like an intriguing product

Cons:

zero response, customer portal is just to submit payment

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ManyPixels
Hey Michael! Same comment as above -- we got delayed due to our PH launch and underestimated the number of project managers needed to deal with the new customers set up. It takes time to understand brief requirements and dispatch those tasks to designers, an issue we have fixed early this week. In any case, the clock of your subscription sets when we start the first task and we always add extra days to your subscription in case of delays.
funny how you guys can respond here but not to us directly as paying customers. cancel my subscription please. AND RESPOND TO THE EMAILS I HAVE SENT YOU! clearly a simple email blast to everyone who signed up saying "hey guys, overloaded, we're on it" would do the trick... but just nothing is worthless to us.
Press Hunt

We've been using ManyPixels for over a month. We are very satisfied with its work and awesome customer service. We started off with the basic plan and had since upgraded to premium.

Pros:

Affordable, good turnaround, great designs

Cons:

Management system needs more integration

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I am very please with them

Pros:

They are fast and prompt

Cons:

Non so far

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Ordered the service on the 26th of Feb, now it's the the 6th of Mar and i believe my money quite possibly will end up in the coffers.

Design delivered was a wireframe, there was no effort involved, nothing like what is displayed on the site. Nothing that couldn't be achieved by doing this ourselves.

There has been no Logo design delivered, no icons, no illustrations, just a wireframe in 9 days.

Save your money, this service is too good too be true and i have asked for a refund over a day ago, with no reply. Soon i'll be asking the bank for a chargeback. Sigh.

Update: I got a refund (Not yet in my account). I wish these guys the best, but they don't understand Technology, they're not great product managers. Just beware the claims of marketing aren't being delivered. They posted my private email address on Imgur (then deleted it), just absolutely no idea about security, terms of service, couldn't understand how to use Stripes email receipt service to send proof, simply sent a screenshot instead. It's not professional at all.

Even at $499USD it wouldn't be worth it. As the team doesn't deliver and there's no way to self manage or be updated about anything.

Pros:

Price

Cons:

Slow to reply, Unattended support, Poor delivery, No dashboard, can't refund easily, poor work.

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ManyPixels
Hello! Can you give us your username / email? (Feel free to send it at robin@manypixels.co) All refunds are immediately sent on our end but it is possible that we have not been able to reply to you directly to us been overloaded with emails. As explained in the other comments, we have received a lot of ProductHunt emails (more than 1000 email per day). We have since moved to JarHQ (dashboard where you can upload your files/work together on projects) to handle all creative requests which will make everything easier. We are sincerely trying our best to handle this PH influx of customers and will write a blog post very soon on what happened, what we learned from it and what we fixed along the way.

Im now past the 10 day refund period with still not a single design to show for it, nor any communication. Company does not respond via web chat or email. Will be initiating chargeback. Avoid!

Pros:

None

Cons:

Customer service black hole, no designs

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ManyPixels
Hey Robin here, co-founder of Manypixels. Can you please tell me as soon as possible your account name so that I can check the status of your requests? We got in the past 2 weeks huge delays due to an influx of PH customers but since 2 to 3 days all emails and requests are answered within a few hours. If you want to initiate a refund I will immediately take care of it (even if after the 10 days period).
Co-founder, BoxOut - Performance Science

Had to wait for them to respond to my first request - however first work delivered was to specifications and well designed. Since figuring out a better solution and moving over to Jar HQ - ManyPixels has been providing better customer service and I only expect it to get better.

Thanks Robin

Pros:

Good First Impression on Design

Cons:

Bad First Impression on Customer Service

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ManyPixels
Thanks!

@vinrob

Unfulfilled promises and I can't get my money back!

Completely waste of time and money! they are a scam!!

Pros:

Nothing

Cons:

Unfulfilled promises and I can't get my money back!

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ManyPixels
Hey Abdulrahman, we completed illustrations in a few days for you at the beginning of your subscription but didn't hear anything from you for more than two weeks. The illustrations we did for you were sent to you via email, were also approved by you (with minor changes of colours), and I also got on various calls with you to understand your needs, so I do not understand where this is a scam? I am happy to refund you the full amount of your subscription (and have emailed you as well) despite of this. In addition, if you need another illustration done please do contact me.

Stumbled on these guys a couple months back when they just launched. Submitted a very unique UI/UX design request and got back better quality work than I could find in posting countless Freelancer projects. Have been using them since to essentially design an entire SaaS platform, starting from the logo, brand guide and eventually we will move to the UI/UX of the platform itself (thats how impressed I've been).

As others have commented - there was certainly a period where communication was poor, however I genuinely attribute this to the rapid growth of their client base and not having the right systems in place at that time. This is clearly shown by the fact their entry level price has gone from $99 USD to $259USD! In saying that, although this growth period was frustrating for existing clients like myself (and it seems a few others) I was still able to communicate directly with one of the founders (albeit with a few days waiting), so this shows you its still a new team finding their feet.

They have since implemented a great project management tool and its a lot more seemless in submitting design requests. Communication has improved dramatically and as of right now, we are very happy because at the end of the day the quality has remained high. If they can maintain that balance, we will keep them on for a while yet.

I will continue to update this review as things progress, however I would certainly encourage others to give them a go and see if they deliver to your standard. s.

Pros:

Great quality work so far

Cons:

Initial communication (which has since improved)

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ManyPixels
Thanks!
CEO and Founder, Inbound AV

I think they were over their heads. They seemed nice enough, and the founder was quite responsive, but projects kept being delayed. They were totally disorganized, and were unable to deliver what the service promised.

Meanwhile, they tried to bill me again at a higher price than I signed up for. I had to dispute the charge.

Bottom line: They are one big mess. I wish them well and hope they get it together.

Pros:

Great idea!

Cons:

They weren't able to deliver.

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Remote Maker

Rough initial start but the team is responsive. I think it's a good fit for bootstrapping design and getting out decent looking MVP designs for various pages and some custom illustrations.

Pros:

Price

Decent Design Quality

Responsive team

Cons:

Doesn't replace a dedicated designer

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In short, they've charged me 3 times and haven't done ANY work. I've been emailing for weeks trying to sort this out, no response. I filed a fraud complaint with American Express and the BBB, fingers crossed that I can get my money back.

I had extremely high hopes and signed up for a Pro plan. I wasn't able to start my subscription until recently due to a number of factors, but per their terms, subscriptions don't start until your first request, so I didn't worry.

I should have worried. Lesson learned.

Pros:

None

Cons:

Support is non-existent

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ManyPixels
Hello Reece, Robin here, founder of Manypixels. It seems that your card was declined by your bank and that you attempted several attempts to subscribe. As a result when your bank later authorised those charges it got charged multiple times which explains the multiple transactions. We have on our side refunded those extra charges. (To be precise we have refunded all 3 payments you made, so you will not be charged anything). In addition, I will gladly offer you a few requests on the house as a compensation for your time lost. Feel free to directly email me and we can go together through your requirements (robin@manypixels.co) Finally, I will investigate with our support team what happened in taking care of your request with such an usual timeframe.
Manager

I signed up for this to try it out. After 10 days I hadn't received anything. I asked to cancel, they said they would reset my month as they had changes going on. Now it has been 20 days, I have 1 design sent through. They also sent me a design for a different company by mistake...

Pros:

Good Idea

Cons:

Basically nothing completed, sent the wrong designs

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CEO/Founder @emberify

Everyday new excuses, please give me a refund today

Pros:

None

Cons:

Spent over 3 weeks waiting for a design delivery that was promised 15 days back

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🛠️12 Projects in 12 Months

**Update** I decided to do 12 side projects in 12 months this year, one of which is a productized service that'll I'll need help with on the client's designs, so thought I'd revisit ManyPixels. I'm glad I did. They've greatly improved. Onboarding is still a little rough but I think that's because I reactivated an old account as opposed to being a brand new customer. They're also preparing to switch to a new ticketing process, so that likely played a role as well. Robin, the founder, has been great and you can tell he's built out a great team and is keen on creating a solid work culture at ManyPixels, which I respect. They've hired on a bunch more project managers, which seems to have helped with a lot of my initial issues, especially turnaround and updates. Not every design is a home run, but most of them are great (especially the illustrations) and the times they aren't the team is more than willing to keep working on it to get it right. Most of my experience so far has been on the illustrations side so I can't speak to the graphic design and UI design as much, but just on the illustrations alone I can tell you I've definitely gotten my money's worth and highly recommend. **Original Review** I signed up after seeing this the week after it was featured on Product Hunt. Unlike some Hunters, I expected an on-demand productized service like this to be overwhelmed with the new customers and not ready to handle the demand. The initial on-boarding process was horrible. As in, it didn't exist. I got an email confirming my payment with instructions on how to manage my subscription and a link to a portal to do so. That's it. The portal and email didn't include anything else. No instructions for how to submit design requests or anything. A few days after I emailed them, I was informed that they hired a new project manager and were switching to using @JarHQ to handle requests (a great platform built by their competitors @DesignPickle). Since the new hire and the switch, everything instantly improved. They still had delays on my logo request, but the new project manager consistently kept me updated on the timeline. This new hire and the switch to JarHQ are the only reason I didn't give them a sad face rating. Now, the design: In my first request, I sent them 3 different possible directions to go in. Each direction had a few different links for inspiration and a few sentences around the idea. I received two logos, neither of which were anywhere close to the directions I gave them. I don't mean the designs were bad (they were meh), but it's as if they didn't even read my briefing. I requested revisions and gave them very basic directions. What they sent back (I believe it was 5-6 days later) followed my directions, but was too underwhelming for me to bother keeping my account. I felt I could have gotten similar quality on Fiverr or even paid less on 99Designs and gotten a better logo. I asked for a refund, was informed that it was submitted in Stripe and that I'd receive it in about 5 business days. My big takeaway around their design is that they likely have a few very talented designers and illustrators (from their portfolio, you can tell they have at least one of each). However, they also likely had to hire a lot of less experienced and less talented designers to meet the new customer demand that came with a Product Hunt feature. I'll revisit them in the future. For the price, even if the designs are only above average and the turnaround is under 5 days then it's still a great deal. It's just not something I think is worth spending my money on just yet.

Pros:

Great price, great design

Cons:

Some projects take longer than others or a few exchanges to get it right. Seems like turnaround/results depend on which PM/designer you get.

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Entreprenerd

Tried doing a few design requests, in all of them something went wrong. Either the wrong things were designed, or the deadline was not met, and in most requests both happened. I think they did really try to make it happen, and Robin himself tried helping out a lot. But it seemed the demand was too much to handle. Which makes me wonder: why didn't you stop taking in new customers, optimise your process, and then continue?

Pros:

Design quality is good

Cons:

They weren't able to really deliver

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Entreprenerd
So, the last final disappoint being that for one design project they suddenly switched from using Sketch to using Photoshop, and came up with a complete new look & feel for an app that we are already building based on the current look & feel... And we don't work with Photoshop. But they are very sorry but "our designers don't communicate with each other"... I want to cancel my subscription and want my money back as this caused me and my client time and money, next to the fee that we paid for ManyPixels. I can't find a way to stop the subscription or get my money back... how did some of you guys do it?
co-founder @boomtown @relay

ManyPixels is fantastic! I have been working with them for a few months now and they consistently deliver great designs, especially illustrations. If you know what you want from your designs, ManyPixels is a great team to execute and deliver high quality product for the price.

Pros:

Easy to work with, responsive, great designs, great illustrations, affordable, flexible.

Cons:

Took a few weeks to get up and running and into a cadence, need to be very clear with expectations and not leave anything to a guess.

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