MailTag.io

Supercharge your sales process.

3.9/5
About

Supercharge your sales process with MailTag's Gmail & GSuite browser extension tool.

Would you recommend this product?
33 Reviews3.9/5
Ben and I recently acquired MailTag; this means a new customer service department, stability, and renewed product roadmap. Now we need to earn back everyone's trust. WIP.
This product is great! Amazing updates recently to really track and help with what I need. Must use for everyone!
Excellent design. Easy to use. Makes my life so much easier having this!
I use to love this product, but like others are saying it went into a state of total disrepair. I was at my wits end, but recently got a response from the new owner Ben (ben@mailtag.io). He admitted that he was working day and night to fix all the problems and assured me things would be great moving forward. Super refreshing to hear that since he probably has thousands of emails to deal with. He even asked how he could specifically help with my own personal billing problems. I'm gonna hang in there and give him a shot. Pros: • When it works, MailTag was invaluable to my business. • New owner shows promise to fix problems and enhance the product. • Professional design Cons: • History of issues with old owner
Thanks for the vote of confidence Josh! We're thrilled to have you with us 😎
I don't know how this got this much negative reviews, but I'll tell you my experience. I have been using MailTag.io for more than two months now, and I am pretty much satisfied with its performance. Unlike other email trackers, this one didn't slow down my gmail, and that is something that made me stick to it. It comes with email scheduling, email tracking and automatic pings, and that has made my job a lot easier. They show a notification whenever an email is opened, and I've segmented the email addresses based on the activity - like time of opening, location, etc. Now I schedule emails so that they are sent when the subscribers are most likely to read my emails. Doing this has increased my email open rate by some 17%, which in turn has increased the sales. No downsides so far. Good customer support, affordable pricing and works well. But yeah, it is limited to chrome and desktops.
@naseef_p Thanks Naseef. It's been a crazy 2 months since we took over, but as you can see, the product is kicking ass again, and customer service is back to 24/7. Thank you for sticking with us!
Well, as of now, I like this product a lot. Makes my job a lot easier. But that was not the situation some two months back. Initially I took the trial version and was pretty much satisfied with it, and then chose one of the premium plans. Everything was working fine, but gradually, some features stopped working. Contacted their customer support and there was no response, no response at all, and I chose an alternate email tracker. It was great until it stopped working - the dashboard was awesome, the real time notifications, fast, and I didn't like the alternative as much as this one - but was okay with that. Some two or three months back, I got an email saying that Mailtag is under new ownership and they apologize for the inconvenience, etc. And now I've returned to this one again. It's not the same as it was before, it's a lot better. The dashboard now has a lot of information, their customer support was very responsive and polite when I approached them regarding subscription. No fails so far.

NEVER BUY MAILTAG! NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!

Below are reasons and my poor story:

1) In their dashboard, there is nowhere to delete your credit card, nowhere to cancel subscription. I was their customer in the past years, now I want to stop and remove my card. But I can't remove my card from their payment system. I failed..Now they charge year by year. Just like thief,steel money from your pocket forever!!!

2) When you ask their help to remove the credit card information. They never reply you!

I tried to email them, chat with them for more than 1 month. Until now, no single reply from them. And they keep steal money from my card in December 2018.

The emails list I contacted in the past 1 month is listed below:

alex@mailtag.io(their CEO)

alexe@mailtag.io (their CEO)

Success@mailtag.io

delete@mailtag.io

legal@mailtag.io

business@mailtag.io

ideas@mailtag.io

help@mailtag.io

alerts@mailtag.io

no-reply@mailtag.io

3) Except me, other people also met same problems

"Rony Kamenetsky"

"Valerie Smith"

"Devin Zhang"

"Felix Josemon" etc.

They all endure the same nightmare as well ! Please check those negative comments in the Google chrome web store of mailtag. you will discover the truth.You will find that they failed to cancel when they want to.

Finally,

NEVER BUY MAILTAG!

NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!

BE AWAY FROM MAILTAG PAID PLAN!

Pros:

the dashboard is good looking

Cons:

there is nowhere to delete your credit card, nowhere to cancel subscription.they never reply you if you want to stop subscription payment

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I have recently faced a similar situation! I was charged for a yearly subscription when I inadvertently clicked on a button in their portal. They do not confirm or display the pricing to the user and directly debit from the credit card! And now I am not hearing anything back from them despite repeatedly emailing their support team. All this despite them claiming a full refund guarantee within 24 hours on their website. This is a FALSE claim. @aedson98. @rrhoover can such websites not be penalized in some way and held accountable to their users.
Hi @karen_yang1 We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. The technical issues have all been resolved, the product is back in working order and we are replying to customer inquiries around the clock. Please let me know if I can be of assistance to you. Ben ben@mailtag.io
Hi @viranchi_shah1 We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. Please let me know if I can be of assistance to you. Ben
Perfect! I had subscribed to a premium plan earlier but got it cancelled somehow, when things seemed going in the wrong direction. First of all, the automatic pings stopped working. Then the dashboard was having some issues. I saved my ass anyway. I knew how great this product was, and I have used some other products but they didn't give me the satisfaction this one once gave. Mailtag tracks CTR too, and that was very important to me as it gives me an idea of the best performing email formats. Now after almost an year, I have again subscribed to Mailtag after getting emails and seeing some reviews on the internet. And this time, they have really impressed me. Very fast customer support - gave me a reply in 15 minutes when I told them I wanted to try the trial version again. Email segmentation is still not available though. It will make it even more easier.

took a full year subscription and will not reply to support requests

Pros:

It works sometimes

Cons:

Zero support.

Upvote (1)Share
Hey @domgoldsworthy! We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. Please let me know if I can be of assistance to you. We are replying to customer inquiries around the clock. Please email me at ben @ mailtag . io Ben

I started to just the product when they first launched and the CEO would answer support emails, but since they did the fund raising it has gone to hell in a hand basket. They have stopped responsing to support emails and have dropped off the plant.

Pros:

It used to be good

Cons:

Unable to get ahold of anybody at the company, they never return emails.

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Hey @robb_glietz1 -- we acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. Please let me know if I can be of assistance to you. We are replying to customer inquiries around the clock. Please email me at --> ben @ mailtag . io Ben

DON'T BUY - IT'S A SCAM

Pros:

Good in the very beginning.

Cons:

It's a scam. They started charging my card and didn't allow cancellation. Had to report fraud case to my bank + replace card.

Upvote (1)Share
Hi @gcoolinfo - we acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. Please let me know if I can be of assistance to you. We are replying to customer inquiries around the clock. Ben

I wrote several times to NOT renew especailly when they sent an email that they would review. I wrote them immediately and they did not respond.. They charged me for 1 year renewal. They have yet to respond despite repeated requests. I hope to get my bank to help but the jury is out. They used to respond to questions when I was new user but now Unresponsive and NO support.

Pros:

ok in the beginning but sometimes did not get any read confirmations especially on very important ones.

Cons:

There are alternatives but no idea of support and I HATE the enrollment automatic renewal policy.Very difficult to get them to stop.

Upvote (1)Share
Hi @dom_rossi - sorry for your trouble! We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had. Let's connect.
A great product, works seamlessly now. I've installed it before but it was not functional back then. My subscription to another mail tracker was about to end and I wanted to get more features like scheduling and real time notifications. Found it on chrome store. Totally worth the price, and affordable too. They offer more features compared to others. The problem with all these mail trackers is that they are not available on smartphones. I hope they add smartphone compatibility or at least an app to get the tracking info on smartphones.
The last one month was so productive and I am literally able to do a weeks work in one or two days, thanks to this amazing product. I was looking up methods to increase sales through email marketing and came across Mailtag in one of the YouTube videos. And from that point, there was no looking back. I have increased the sales by 20% after using Mailtag, and the effort that I had to put was really less. The point is to use all the features like scheduling, pings and tracks effectively to its full potential. Would recommend to anyone doing email marketing for their business.
amazing UX, really appreciate it... it's almost playful. the tracking works well, it's fast and accurate. i really like that the email receipt of open is sent because i'm not always on my desktop to get a notification. i don't use the secondary features that much but they look good, for me the tracking alone is great and it works. main thing here is the design is very satisfying.
A friend of mine turned me onto MailTag, and it's been a great first impression. I read the Medium story about the new owners and it seems like they're really smart, caring and committed. They seem pretty focused on delivering a great experience within the product and also on CS. I had a question about link tracking and they got back to me pretty quickly. I looked up the backgrounds of the new owners and they've both had decorated careers, I expect this company grows a lot. I was sort of honored that they both replied to me directly, not some outsourced customer service rep in eastern Europe.
Really cool UX, tracking is very quick. Sends a notification right when the email is opened. One month of using Mailtag and I'm totally loving it. The dashboard has a very professional design, shows all the important data. I use it for tracking and scheduling and it is excellent in those two. No idea about follow ups. Scheduling is very easy to set up, and they show the tracking data on the dashboard. Tracks email open rate as well as CTR. No need to use another extension for tracking CTR. Overall great product!
Easy to install, easy to set up, and delivered more than my expectations. I was a bit skeptical when one of my friends suggested me this tool, because of the negative reviews found on the internet. But he insisted on using this and now my job is a lot easier. So far there is nothing to dislike about this tool. I use it mainly to improve the email open rate by segmenting the email addresses. Segmentation is not available so I have to do that manually. The tracking part is really good. It will be even better if they add email segmentation.

I am a FULL year prepaid subscriber. The productt stopped working just after he closed a funding drive. Vendor ignores all support requests. Vendor ignores all refund requests. . No longer functional B. NO response to support requests C. Vendor does NOT respond to refund requests on his BROKEN product. D. Does NOT respond to inquiries.

Pros:

When it worked, it was a GREAT product. So GREAT, I subscribed to the FULL PAID version

Cons:

Product in not functional and vendor is unresponsive.

Hi @xzr1tv - how has your experience been since we connected last week?
@xzr1tv @ben_cohen Since the change in ownership, this appears to be a great product again. Does what it is supposed to do and does it well. Thanks Ben, for acquiring the product and "righting the ship"!!
@xzr1tv @joe_gill we are so happy to hear this!
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