LogRocket Live

Understand user problems without back-and-forth

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When users report bugs or ask for help, it can be tricky to figure out what actually happened. LogRocket Live lets you see live video of what the user did, along with console logs, network requests and metadata, letting you quickly solve support tickets and make your users happier.

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Reviews

  • Yasyf MohamedaliHead of Engineering, Dorm Room Fund
    Pros: 

    Amazingly quick triaging, without having to dig around in bug reporting tools to mentally replay the experience.

    Cons: 

    No integration with what happened server-side (yet!) - would be useful to see the whole picture in one place.

    This is the dream for anyone doing web dev, from a solo engineer to a giant team. Can't imagine how much time I've wasted trying to piece together (or replicate) what the user saw. Super excited to be able to have this integrated with realtime user feedback!

    Yasyf Mohamedali has used this product for one month.
  • James GentesCEO, Tend.ai
    Pros: 

    Great live-stream of historical activity with nice React / Redux integration

    Cons: 

    Notifications of exceptions would be nice.. maybe a bug tracking feature.

    I've also used Jaco and found LogRocket to be better for troubleshooting React app issues due to their tight Redux integration. Very nice and priced appropriately.

    James Gentes has used this product for one month.

Discussion

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Ben EdelsteinMakerHiring@b_edelstein · Co-Founder, LogRocket
Hello everyone! I'm a LogRocket co-founder along with @m_arbesfeld. Since our first launch on Product Hunt, we've been humbled by the support we received from the community and the thousands of companies that have adopted LogRocket to build better experiences for their users. Today, I'm excited to announce a new feature that will help support teams provide proactive help to users in need: LogRocket Live. Watch live video of a user right as they ask for help- and crucially, see console logs, JavaScript errors, network requests, and Redux state so you can quickly understand the root cause of any issue. You can also go back in time and understand a user's complete journey in your app. Our mission is to help teams build better user experiences and this is just one step toward that goal. Since LogRocket records *everything*, it can intelligently find bugs after the fact or let you search and filter based on events like “show me users who dropped from our onboarding”, or automatically detect moments of user frustration like rage clicks and broken buttons. Hope to hear from you all on how we can keep improving! Ben
William Jack@will_jack · CEO @ Remedy
Would have saved our team SO many hours.
Ben EdelsteinMakerHiring@b_edelstein · Co-Founder, LogRocket
@will_jack Thanks William! We hope to save you many hours in the future :)
Alex Peterson@alexpete · Freelancer, and building www.penmob.com
LogRocket has been an absolute lifesaver. Not all end-user issues are easy to predict or test for.
Giles Van GruisenMaker@gilesvangruisen · Software Engineer, LogRocket
@alexpete Thanks, Alex! It's certainly impossible to anticipate all of the possible edge cases your users might encounter, so we're glad LogRocket can help you find and fix any unexpected bugs that come up :)
Dan StepanovHiring@dan_stepanov · Head of Engineering at Slice Capital
At Slice Capital, we use and love LogRocket for the insight that it provides us on our users' experiences!
Pascal KrieteMakerHiring@pkriete · Software Engineer at LogRocket
@dan_stepanov Thanks for the kind words, Dan!
Yasyf Mohamedali@yasyf · Head of Engineering, Dorm Room Fund
Super cool! LogRocket already makes it so much easier to piece together what the user experienced, without having to spend hours attempting to recreate the scenario. The integrations with React are so slick - makes integration seamless. I'm wondering when backend integration will get the same treatment? Would be awesome to have one tool give the complete picture.
Ben EdelsteinMakerHiring@b_edelstein · Co-Founder, LogRocket
@yasyf Thanks for the kind words Yasyf! We're definitely thinking about ways to give you context on backend issues as well, since that's often information that would be helpful when supporting users. I'd be curious to hear if you have any particular ideas/integrations in mind?
Yasyf Mohamedali@yasyf · Head of Engineering, Dorm Room Fund
@b_edelstein Sentry / Raven are open source right? Why not set that up for now, get data flowing, expose it in a few very intentional and useful ways, and then build your eventual backend product off of that codebase.