Got LetterJoy as a gift. Have had 3 separate issues with my account. Since this was a gift, I contacted them through their FB messenger. My first letter arrived (late- but I figured NBD) was excited, and happy... at first. Then my second letter arrived with 2 duplicate pages. I contacted c/s- was told they wouldn't send a replacement- that they would add a letter to the end of my subscription (after a lot of verbal run around)... ok- so incomplete letter #2 - letter #3 never even arrived. I live in a pretty big city, no inclimate weather conditions, and got ALL my other mail timely. After a lot of back and forth I was given excuses, and ambiguous solutions that I had to ask for actual clarification... more than once. SUPER FRUSTRATING. Felt like I was dealing with a bot. As it stands, I'm NOW awaiting letters #2 and #3 - which I have been advised they will resend, and then hopefully whatever else is supposed to arrive as per my gift subscription - oh and TWO whole additional letters "for my troubles" As of now, I'm definitely underwhelmed. Hopefully others haven't had my same negative experience with their customer service. It's a cool concept and I was totally geeked when I found out about my gift... BUT- it doesn't feel like Christmas every week when I open my mailbox and get NOTHING!!
Underwhelming customer support, and ambiguous solutions to rectify issues. A lot of unnecessary back and forth.