LiveAgent

So I've been a BIG fan of LiveAgent since I bought a bunch of lifetime subscriptions on AppSumo a while back. Their customer support team is super fast, friendly, and effective. Their pricing is a bargain compared to their competition, which I love. I highly recommend their work, and look forward to their upgrades and continued excellent customer service. Glad to see your launch on PH.

We at Meetanshi.com, have been using LiveAgent now for over a year and I'm happy I chose this over other options. We use LiveAgent for providing: - Live Chat Support - Ticketing Support - Knowledge base The LiveAgent support is also great. All the time our queries have been answered over their Livechat. I highly recommend this for any business which needs a Livechat or ticketing system.

Hey there Hunters! Liveagent (Ladesk) is best all in one help desk & ticket management solution as I can see. Has got many integrations including automation, tracking, filtering, recording, chatbot, reporting and many many more in it. I am also enjoying especially call center feature you can see what I mean if you use it. Mobile apps need some touches because of lack. Good luck with your services @matejkukucka

It's a very customizable and powerful tool to communicate with your customers. I love how well it integrates with other platforms like social networks to allow you to manage all customer queries from one place. It also has excellent reporting features, so you can get very granular data on all your customer service processes.

Hello Product Hunt Family. I had my doubts when I first started to use live agent, however after a short time this program won me over! Here is why: 1. Easy to under stand. The interface (While a bit dated), is easy to navigate. 2. The Snip its saved me a TON OF TIME. They have an easy way to add in used clips of text for answers to common questions. 3. Implementation. It was a breeze to drop this on several web pages. And now, it is the primary way I get lead requests from my web pages! All in all, if you are looking for a tight, professional, solution to help you with your leads, I recommend this program!

If you have a business you need this great tool. It takes care of tickets, answer questions coming from social media and your website. And on top of that it has a knowledge web. Isn't that awesome. I use LiveAgent on my sites and is the best purchase I ever made. It get all my emails under one roof and save time too. Thanks LiveAgent for making my live easier.

I was an employee of LiveAgent for almost 6 years so naturally, I love the product. LiveAgent is a hidden gem in the customer service software industry and once you start using it, you will never want to try different software for support. Well done and good luck with the Producthunt campaign :)

I absolutely love LiveAgent and it has a lot more functionality than I thought I was purchasing and signing up for. Aside from being able to immediately respond to live calls and chat requests made via my Blog and Websites, and answering messages that come in via my social media channels, I think one of my favourite discoveries was the Knowledge Web. You can build an entire FAQ and Product Library which means your LiveAgent virtual Agent can answer questions and provide product information even when you're off doing something else and working on other aspects of your business. Well done Matej and the LiveAgent team for a great and well thought out product.

Its solid. Havent found it down, failed or out of order in 1 year of use. Support staff is very polite, attentive and keen to help. If the support do not know of something (very few situations) they escalate ticket to their development team. It is the development team that never reverts! Only issue I have found is the scripts are "HEAVY" and GTMetrix waterfall has them prominently in several places. Net net a robust product with lot of features, good keen support, slow development.

I've been with Live Agent since November 2018 and it's been a phenomenal product. Easy to use, great team, and streamlines all customer service communications!