Landbot became our go-to for lead qualification after we got tired of losing website visitors to static contact forms that nobody wanted to fill out. The visual flow builder is genuinely one of the fastest I've used. First chatbot took me about 90 minutes from scratch, and conversion rate on our landing page jumped noticeably within the first week. The hybrid approach where you can mix rule-based flows with AI-powered responses is the real killer feature. You keep control over the critical paths while letting AI handle the open-ended stuff.
Where it starts to hurt is pricing, especially WhatsApp. We wanted to run lead gen flows on WhatsApp since that's where most of our clients actually communicate, but it only unlocks at the €200/month tier which caught us off guard. AI chats are also charged separately at €0.10 per conversation beyond your plan limit, and those add up faster than you'd expect during a busy campaign week. The free plan at 100 chats/month is basically a sandbox, don't plan any real campaigns on it.
But for small to mid-size marketing teams doing lead capture and qualification, it's hard to beat the speed of setup and the quality of the conversational UX. The HubSpot and Salesforce integrations work smoothly, data flows into your CRM without manual exports, and the analytics show you exactly where people drop off in the flow. Just make sure you budget for the WhatsApp and AI add-ons upfront so there are no surprises on the invoice.