Introducing Drift Help

A 100% free knowledge base for your startup

get it
#3 Product of the DayJune 05, 2018

Drift Help is a simple and FREE help center that automates your support with chatbots that read your help documentation and provide real-time answers to your customer's questions on chat.

Reviews

  • Robert Gillespie
    Robert GillespieHead of Marketing, Swipii
    Pros: 

    Free, Easy to use, Links to bot, Professional Design and Interface, Create Content Fast, Great for users searching

    Cons: 

    Video would be great.

    We have used this product for over a week now and love it. We needed a place to host our new products FAQ's and this came along at the ideal time. Ticked all the boxes for what we needed - a place to host our content, look professional and easy to use for both us and the user. Can't believe it is free!

    Robert Gillespie has used this product for one week.
  • Erik Hooijer
    Erik HooijerMarketing Technologist @ FitMarketing
    Pros: 

    Completely free, and the bot routes visitors to the right help article

    Cons: 

    Doesn't have video yet

    Definitely recommend this product to try out on your companies website. From conversational marketing, to conversational selling, to conversational helping.

    Erik Hooijer has used this product for one day.

Discussion

You need to become a Contributor to join the discussion - Find out how.
Hiten Shah
Hiten ShahHunterPro@hnshah · Crazy Egg, Product Habits & FYI
They say the best sales reps are helpful and personal. Drift has been working on helping sales reps become more personal for a while. Now, they're helping sales team become more helpful by automating their support. The Drift team is announcing today the Drift Help Center - a simple and powerful way to automate your support by making beautiful documentation that's easy to create. Best of all, Drift's bot automatically crawls it so you can provide real-time answers to questions over chat. Oh... and it's completely FREE.
Mike
Mike@mike_seekwell · SeekWell.io
@hnshah @dcancel Is this free for customers that already pay for Drift or free for anyone?
Craig Daniel
Craig Daniel@craigdaniel · VP Product @ Drift
@mike_seekwell both! It's included in our free account, bot and all. Plus existing customers can use it too. No increase in price.
Mike
Mike@mike_seekwell · SeekWell.io
@craigdaniel Awesome, nice work! This looks great. fwiw, I started as a Drift customer because you had a free tier, but left because this feature was missing. I would have stayed if it was there and since I no longer qualify for your free tier, you should see a good bump in conversion rates.
Craig Daniel
Craig Daniel@craigdaniel · VP Product @ Drift
@mike_seekwell That's what we like to hear! Why do you no longer qualify for the free tier?
Mike
Mike@mike_seekwell · SeekWell.io
@craigdaniel We're over the seat and contact limit now. I'm not complaining though, I think your free tier is totally fair.
Chris Handy
Chris Handy@handythinks · Customer Marketing Leader at Drift
When the bot suggests the right answer for a question typed into chat (and it shows an article I made), it feels like magic. The interface is so simple, if you have ever made a Medium post, you’ll feel right at home. Its more important than ever these days to get your customer (current and future) to where they want to go faster. We’re moving a whole bunch of website content to Drift Help Center to take advantage of this.
Dave Gerhardt
Dave GerhardtHiring@davegerhardt · VP of Marketing at Drift
@handythinks shout out Chris Handy
Justo Garcia
Justo Garcia@hellojusto
Beyond excited about this... Thank you, @Drift team!
Dave Gerhardt
Dave GerhardtHiring@davegerhardt · VP of Marketing at Drift
@drift @hellojusto thanks Justo!
Daniel J. Murphy
Daniel J. MurphyMakerHiring@d_j_murphy
@drift @hellojusto appreciate the love, Justo!
Shreyaa Ratra
Shreyaa Ratra@shreyaa_ratra · Making B2B sales easy via EasyLeadz.com
@drift @d_j_murphy @davegerhardt, Your product is crazy. Congratulations. Couple of thoughts if you are doing B2B sales : a) Target SAAS companies who have recently raised funds. They will be willing to spend money on a tool which can help them build their pipeline. b) Target companies who are hiring for "customer success" because if a company is spending money on this vertical, they will be willing to invest in a tool like yours. c) Target SAAS companies who are hiring for "email marketing:. Will be a right fit for you. d) Target SAAS companies who are hiring for "sales".
Davis Baer
Davis Baer@daviswbaer · Co-Founder of OneUp
Awesome! Nice work guys :)
Dave Gerhardt
Dave GerhardtHiring@davegerhardt · VP of Marketing at Drift
@daviswbaer thanks!!
Anand Nair
Anand Nair@anandrmedia · CoFounder, Engagespot
What a coincidence!! Haha, Literally a few hours ago, I was searching to know if drift have a Help Center just like Intercom. But I couldn't find anything. And now, when I opened Product Hunt, here it is! Lol. Thank you Drift Team. You made my day.
Daniel J. Murphy
Daniel J. MurphyMakerHiring@d_j_murphy
@anandrmedia YOU MADE MY DAY! This is awesome to hear, Anand. Too funny :)