Introducing Drift Help

A 100% free knowledge base for your startup

#3 Product of the DayJune 05, 2018

Drift Help is a simple and FREE help center that automates your support with chatbots that read your help documentation and provide real-time answers to your customer's questions on chat.

Discussion
Would you recommend this product?
13 Reviews5.0/5
HunterPro
They say the best sales reps are helpful and personal. Drift has been working on helping sales reps become more personal for a while. Now, they're helping sales team become more helpful by automating their support. The Drift team is announcing today the Drift Help Center - a simple and powerful way to automate your support by making beautiful documentation that's easy to create. Best of all, Drift's bot automatically crawls it so you can provide real-time answers to questions over chat. Oh... and it's completely FREE.
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@hnshah @dcancel Is this free for customers that already pay for Drift or free for anyone?
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@mike_seekwell both! It's included in our free account, bot and all. Plus existing customers can use it too. No increase in price.
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@craigdaniel Awesome, nice work! This looks great. fwiw, I started as a Drift customer because you had a free tier, but left because this feature was missing. I would have stayed if it was there and since I no longer qualify for your free tier, you should see a good bump in conversion rates.
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@mike_seekwell That's what we like to hear! Why do you no longer qualify for the free tier?
@craigdaniel We're over the seat and contact limit now. I'm not complaining though, I think your free tier is totally fair.
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When the bot suggests the right answer for a question typed into chat (and it shows an article I made), it feels like magic. The interface is so simple, if you have ever made a Medium post, you’ll feel right at home. Its more important than ever these days to get your customer (current and future) to where they want to go faster. We’re moving a whole bunch of website content to Drift Help Center to take advantage of this.
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@handythinks shout out Chris Handy
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Definitely recommend this product to try out on your companies website. From conversational marketing, to conversational selling, to conversational helping.

Pros:

Completely free, and the bot routes visitors to the right help article

Cons:

Doesn't have video yet

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Beyond excited about this... Thank you, @Drift team!
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MakerHiring
@drift @hellojusto appreciate the love, Justo!
@drift @d_j_murphy @davegerhardt, Your product is crazy. Congratulations. Couple of thoughts if you are doing B2B sales : a) Target SAAS companies who have recently raised funds. They will be willing to spend money on a tool which can help them build their pipeline. b) Target companies who are hiring for "customer success" because if a company is spending money on this vertical, they will be willing to invest in a tool like yours. c) Target SAAS companies who are hiring for "email marketing:. Will be a right fit for you. d) Target SAAS companies who are hiring for "sales".
Awesome! Nice work guys :)
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