Use SMS to privately and effectively manage customer needs

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Ben Tossell
Ben Tossell@bentossell · Services for startups
Nice idea... is there evidence that users want/will use this? Keen to find out about the pricing structure too because usually 'request demo' means ridiculously expensive....
Manuel Ramirez
Manuel RamirezMaker@noloinbify · CEO | Co Founder @inbify
Hi @bentossell you can se our pricing here,
Ziv Reichert
Ziv Reichert@zivreichert · CS at Imperial College London
Cool product video - seems like a short Wes Anderson movie :)
Manuel Ramirez
Manuel RamirezMaker@noloinbify · CEO | Co Founder @inbify
@zivreichert Glad you like it, there are the guys that make it cool!
Eric Willis
Eric WillisHunter@erictwillis · Working on something new
Real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over SMS and MMS.
Jamie Akers
Jamie Akers@jamiequackers · QA Engineer and Geek, Hitachi
@obaidr For developing markets and some segments SMS usage exceeds WhatsApp or any other web-based real-time messaging app. It also caters for areas that don't have good data coverage.
Obaid Rahimi
Obaid Rahimi@obaidr · shoemates
@jamiequackers I agree with you on both points, but: - Would someone with a only limited web access use such a tool and would the limited access not also hit the company who offers the service? If the access to a good internet connection is permanently bad, why would a shop owner want to use an online tool to manage its customers feedback? - Is the affinity to web services is high enough when people don't even use whatsapp which basically is equivalent to using a smartphone? I lived in India for some time and I can tell you that those who don't use whatsapp have no smartphone, no PC and no internet at all. Everybody with a smartphone uses whatsapp, even the farmers on the field. This was my perception from India because 2G coverage is given at almost any place where you have mobile coverage.
Jamie Akers
Jamie Akers@jamiequackers · QA Engineer and Geek, Hitachi
@obaidr I'm a Brit, hence talking about our geography here. We have vast swathes of the country where GSM is just about doable, but 2G/3G is non-existent. Generally we have wired broadband that is fast enough in those locations (2-3MBps). The majority of those over 40 outside the technology professions (sweeping generalisation based on my own experience only) use SMS/MMS and calls and have never heard of let alone use WhatsApp
Manuel Ramirez
Manuel RamirezMaker@noloinbify · CEO | Co Founder @inbify
Hi @obaidr, SMS still the most used communication channel these days, that's why companies like twilio keep growing. I invite you to open an account a try it out it's much more than business/customer communication.
C.J. Acosta
C.J. Acosta@cjacosta · I create stuff & help others.
Great idea for connecting businesses with a huge part of the population the tech industry tends to ignore. What are some other business use cases you see in the future for your product?
Manuel Ramirez
Manuel RamirezMaker@noloinbify · CEO | Co Founder @inbify
Hi @cjacosta, Some of our customers are using it for marketing, room service, sales and orders, and for online B2C can be used as an option to replace live chats.