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HelpSite.io

Generate a beautiful FAQ & help site in minutes.

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Richard@richardlovesfaq · Founder, HelpSite.io
Hey PH, Founder here! I started HelpSite.io because I was tired of choosing between always reinventing the wheel when it came to building out a support center website manually, or having to use a bulky tool like Zendesk that focuses on a million different features, when all I care about is the hosted knowledge base software. A few nice things: - Really fast search, powered by @algolia - An intelligent contact form that auto-suggests articles - A generous free plan which even supports custom domains (via CNAME). I'd love to hear feedback and would be happy to answer any questions!
Rahul Dewan@rahulda1 · Engineer
@richardlovesfaq @algolia Hey, this is really awesome. I've invested a lot of time on our help desk, and had a couple of questions/feature requests: * Are you planning to add e-mail validation to the contact form? A lot of people mis-type their e-mail on ours and we can't contact them (something like a domain validator, plus a message that says to look for a confirmation e-mail to the user). I'm sure the customer could build it themselves, but it's pretty much a universal problem so may be easier for you guys to do once, and do right. * Do you have voting buttons? These help us know if we should work on an article * Can you have the option to host on a subdirectory or subdomain? Some people prefer subdirectory for SEO (zendesk has /hc by default) * Also pricing is pretty great. Out of curiosity, why did you decide to charge on the number of articles instead of traffic? * I think an iOS SDK that renders the content in the app/has instant search and even caches would be really helpful. Great job and keep up the great work! It looks awesome!
Shannon Moore@hellosmoore · Product Manager @ HomeAdvisor
@richardlovesfaq How well does this play with chat options, and support tiering. Like the site! A previous company I was at struggled with this, so I foresee a lot of people benefitting from it!
Richard@richardlovesfaq · Founder, HelpSite.io
@rahulda1 Thanks! Email validator -- great idea. Hadn't thought of this yet but it makes perfect sense in our quest to have the world's best contact form. Voting buttons -- definitely planned, along with analytics/stats of articles. Subdirectory -- not likely since mixing content with other content on the same domain, while possible using iframes or javascript, can actually harm SEO. We *do* support you using your own subdomain though (e.g. help.yourdomain.com) Pricing -- articles just seemed like a natural fit for putting a limit on the free plan. Simple projects that have no budget likely don't have as big of a need for tons of articles. Traffic seems too scary / hard to trust / issues around if you count bots, etc. iOS -- great idea. One day :)
Obaid Rahimi@obaidr · shoemates
@richardlovesfaq @algolia Thanks. We just wanted to add a FAQ to our website and now we have a very simple, good looking one and team members can work simultaneously. *thumbsup*
Richard@richardlovesfaq · Founder, HelpSite.io
@hellosmoore Since we allow you to use custom HTML, you can easily drop in any chat widget tool (olark, zopim, livechat, etc)
Shubham Badal@shubhambadal · CybrHome CEO, Internet & product geek.
@richardlovesfaq hey, just got to know about helpsite yday, and its really awesome! much needed in this world. however I feel helpsite and helpscout docs are very similar. I want your views on how is this different from helpscout docs? (as they also offer a good free plan) is this still being developed, what's the future?
Richard@richardlovesfaq · Founder, HelpSite.io
@shubhambadal Hey Shubham, Yep, HelpSite.io is still being very actively worked on! Yep, we're not the only ones with a free plan, but a company like HelpScout is always going to focus more on their ticketing system and other features whereas we will exclusively be focusing on making the helpsite/KB/FAQs better. We've got some more goodies in store for our free and cheap plans too, so it will get even better over time. Shoot me an email at info@helpsite.io if I can help further.
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Richard
Maker
@richardlovesfaq · Founder, HelpSite.io
Hey PH, Founder here! I started HelpSite.io because I was tired of choosing between always reinventing the wheel when it came to building out a support center website manually, or having to use a bulky tool like Zendesk that focuses on a million different features, when all I care about is the hosted knowledge base software. A few nice things: - Really fast search, powered by @algolia - An intelligent contact form that auto-suggests articles - A generous free plan which even supports custom domains (via CNAME). I'd love to hear feedback and would be happy to answer any questions!
Rahul Dewan@rahulda1 · Engineer
@richardlovesfaq @algolia Hey, this is really awesome. I've invested a lot of time on our help desk, and had a couple of questions/feature requests: * Are you planning to add e-mail validation to the contact form? A lot of people mis-type their e-mail on ours and we can't contact them (something like a domain validator, plus a message that says to look for a confirmation e-mail to the user). I'm sure the customer could build it themselves, but it's pretty much a universal problem so may be easier for you guys to do once, and do right. * Do you have voting buttons? These help us know if we should work on an article * Can you have the option to host on a subdirectory or subdomain? Some people prefer subdirectory for SEO (zendesk has /hc by default) * Also pricing is pretty great. Out of curiosity, why did you decide to charge on the number of articles instead of traffic? * I think an iOS SDK that renders the content in the app/has instant search and even caches would be really helpful. Great job and keep up the great work! It looks awesome!
Shannon Moore@hellosmoore · Product Manager @ HomeAdvisor
@richardlovesfaq How well does this play with chat options, and support tiering. Like the site! A previous company I was at struggled with this, so I foresee a lot of people benefitting from it!
Richard
Maker
@richardlovesfaq · Founder, HelpSite.io
@rahulda1 Thanks! Email validator -- great idea. Hadn't thought of this yet but it makes perfect sense in our quest to have the world's best contact form. Voting buttons -- definitely planned, along with analytics/stats of articles. Subdirectory -- not likely since mixing content with other content on the same domain, while possible using iframes or javascript, can actually harm SEO. We *do* support you using your own subdomain though (e.g. help.yourdomain.com) Pricing -- articles just seemed like a natural fit for putting a limit on the free plan. Simple projects that have no budget likely don't have as big of a need for tons of articles. Traffic seems too scary / hard to trust / issues around if you count bots, etc. iOS -- great idea. One day :)
Obaid Rahimi@obaidr · shoemates
@richardlovesfaq @algolia Thanks. We just wanted to add a FAQ to our website and now we have a very simple, good looking one and team members can work simultaneously. *thumbsup*
Richard
Maker
@richardlovesfaq · Founder, HelpSite.io
@hellosmoore Since we allow you to use custom HTML, you can easily drop in any chat widget tool (olark, zopim, livechat, etc)
Shubham Badal@shubhambadal · CybrHome CEO, Internet & product geek.
@richardlovesfaq hey, just got to know about helpsite yday, and its really awesome! much needed in this world. however I feel helpsite and helpscout docs are very similar. I want your views on how is this different from helpscout docs? (as they also offer a good free plan) is this still being developed, what's the future?
Richard
Maker
@richardlovesfaq · Founder, HelpSite.io
@shubhambadal Hey Shubham, Yep, HelpSite.io is still being very actively worked on! Yep, we're not the only ones with a free plan, but a company like HelpScout is always going to focus more on their ticketing system and other features whereas we will exclusively be focusing on making the helpsite/KB/FAQs better. We've got some more goodies in store for our free and cheap plans too, so it will get even better over time. Shoot me an email at info@helpsite.io if I can help further.
Gabriel Reynard@gabrielreynard · Business Lover ✌
Very simple and useful, I recommend! ☺
Oye@ojodeoye · Co-founder, Suregifts
Really good product. The free version is sufficient for most businesses.
qewler@qewler · Head of product, Unamo.com
I managed to create a working knowledge base in minutes with exact simplicity I expected. What I like about this tool the most - is it's clean from all the features you don't need (all kind of agent related help desk). All I needed is to make some product tutorials be visible online. Some minuses: - can't link help articles within internal KW structure (you can provide a direct link, which u get by opening each article directly) - no way to set a basic branding (like logo) in a free plan. But developers said it's coming. Good thing is- the developer is very supportive and kindly responds to any email. I had a non-typical situation with redirects/cname/SSL and helpsite.io developer put a lot of analysis and time to deliver an appropriate solution. It is worth saying - I was in a free tier, so I didn't expect much :) But I did receive the best help I could get. Overall, it is a tool with a great potential. I keep my fingers crossed. Good luck!
David Carpe@passingnotes · Thinker & Layabout
wow, this is a nice little tool and incredibly smooth and fast - was playing with your own help section! nice work and nice first release