Featured

Helpman

Knowledge bases for productive support teams

Discussion

Ruggiero Vincenzo
@vincenzor · Founder @prospectio
We use Helpman at Prospect.io and the tool is awesome! We run our support on Intercom and they don't have anything for the Knowledge Base. We specialy love the analytics and the screenshots manager that saves us a lot time everytime we change something in our product interface. Check our KB here: http://help.prospect.io
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Nicolas Dessaigne
@dessaigne · Co-founder & CEO, Algolia
Helpman resolves a few pain points for Customer Support teams, like updating screenshots on-the-fly or checking what users are searching for. The team is focused on providing value to Intercom customers, as a knowledge base would reduce the number of incoming requests. They are celebrating Product Hunt 3rd birthday with a solid discount, check it out!
Joshua Dance
@joshdance · Engineer, Product Manager, athlete
Isn't Intercom planning their own help center? That being said, this looks great.