A new support tool for you to focus on being a helpful human

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Matthew SmithMaker@whale · Designer | Inventor | Entrepreneur
It's been great to work on this app. Stoked to see it come to life. Lots of good things to come. Looking forward to this comments. @_ryangilbert there are a couple of others that were prelaunched, but this is the first ALL Assembly product, yes!
David Spinks@davidspinks · CEO, CMX Media
@whale awesome to see you working on Assembly Matthew (=
David Spinks@davidspinks · CEO, CMX Media
So pumped to see the first product come out of Assembly and even more pumped to see that it's a good community management tool. Curious, what makes this customer service application unique from alternatives like helpscout, zendesk, desk, olark, etc?
@DavidSpinks Thanks for the kind words. I think there are a few key differentiators: * Its opinionated and focused on simplicity while many others are trying to be everything plus the kitchen sink * Its built to be fast, getting out of your way * It offers a hosted solution as well as it can be hosted behind large enterprises' firewalls for those more security conscious * Finally, best of all its source code is completely open and forkable. Don't like something about it? need some of your data? want to build API integrations? No problem - fork it, make it better for you and for everyone else.
PatrickMaker@vanstee · Assembly
@DavidSpinks Totally agree with everything Matt mentioned. One more thing to point out is that our pricing is focused on number of conversations instead of limiting the number of team members like most other support tools. So, even on our free plan you could sign up your whole company. Then when you fix bugs and lower the amount of support requests you have each month, you're rewarded by not having to pay as much. Kinda surprised it's not a more popular pricing model. Hope that clears things up.
Lachlan CampbellMaker@lachlanjc · Hack Club design/JS—HS 🎓—they/them—🌈
I'm one of the guys building Helpful on Assembly (, an open platform for anyone to come and build apps together (cc @mdeiters). We're launching the first version of Helpful today — as well as doing an AMA right here, so please ask questions/give us feedback! And of course, you can pitch in with Helpful's development over here =>
Ryan Gilbert@ryangilbert ·
@lachlanjc This is the first product out of Assembly, right?
Lachlan CampbellMaker@lachlanjc · Hack Club design/JS—HS 🎓—they/them—🌈
@_ryangilbert Yup! Coderwall ( launched before joining Assembly, so technically Helpful is the first all-Assembly product.
PatrickMaker@vanstee · Assembly
Building a product out in the open has been pretty crazy, but totally worth it. Feel free to ask about how everything went down. We're also all discussing the launch in our public chat room if you want to give us any pointers:
Ryan HooverPro@rrhoover · Founder, Product Hunt
I'm a huge fan of @mdeiters and Assembly (see our convo about it ~8 months ago). They're empowering people to create and possibly make a living doing what they love to do. @lachlanjc / @vanstee / @mdeiters / @whale - being that this is the first Assembly-made project, what's been the biggest surprise so far?
PatrickMaker@vanstee · Assembly
@rrhoover Hands down, the feedback we've received from the community. Support experts, famous entrepreneurs, and plenty of designers and developers have stopped by to give us super in-depth feedback and help us with the direction of the product that just wouldn't have been possible if we were building this as a traditional business. Discussing everything out in the open gave us a direct line of communication to our potential customers. Thanks for being our #1 fan :)