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GroHawk

Customer engagement platform

5.0/5
About

We have a vision for people to be able to walk into any business globally and expect a certain level of service, without accepting mediocrity. We shouldn’t hear “no we can’t do this”; but instead we should hear “let’s see if we can arrange this for you”. Customer experiences should be magical and wow them!

5 Reviews
 +3 reviews
  • Pros: 

    Smart piece of kit, super easy to use and already seeing an improvement in my NPS

    Cons: 

    Nothing I've come across yet!

    I'm not very tech savvy but this feedback tool is so user-friendly that I've been able to do everything I need to quickly and simply. I love that I have my customer's opinions right at my fingertips, it's made it much clearer what I need to do to improve their experiences. My favourite feature is the option to invite high-scoring customers to share their experience on social media. Couldn't believe how quickly I started to see an improvement in my score after to paying attention to the feedback!

    Loni Leveridge has used this product for one month.
  • Alistair WatsonIT Technician
    Pros: 

    Easy to Use, Sleek Design

    Cons: 

    None I have found as of yet

    GroHawk is an easy to use platform that is easily taught to anyone and is a great tool for monitoring customer satisfaction. It's use as a mobile app is very convenient and the review system is unlike anything I've seen. Highly recommend, 10/10

    Alistair Watson has used this product for one month.
  • Declan BaileyAmplify Hearing
    Pros: 

    Very useful software! Easy way to amplify positive sentiments from my customers and manage the bad and it's free.

    Cons: 

    Only one method of upload, always good to have options.

    Now I'm seeing the impact this has on my business (in a good way), I can't imagine not utilising this tool!

    Declan Bailey has used this product for one month.
  • Pros: 

    Very useful for taking the hassle out of customer interaction

    Cons: 

    Nothing at present

    Would definitely recommend

    Sam McClinton has used this product for one week.
  • Pros: 

    Nifty software and simple to use

    Cons: 

    Could do with an IOS version

    I'd be upset if someone switched this off!

    Huzaifa Patel has used this product for one week.