Customer engagement platform
We have a vision for people to be able to walk into any business globally and expect a certain level of service, without accepting mediocrity. We shouldn’t hear “no we can’t do this”; but instead we should hear “let’s see if we can arrange this for you”. Customer experiences should be magical and wow them!
Smart piece of kit, super easy to use and already seeing an improvement in my NPSCons:
Nothing I've come across yet!
I'm not very tech savvy but this feedback tool is so user-friendly that I've been able to do everything I need to quickly and simply. I love that I have my customer's opinions right at my fingertips, it's made it much clearer what I need to do to improve their experiences. My favourite feature is the option to invite high-scoring customers to share their experience on social media. Couldn't believe how quickly I started to see an improvement in my score after to paying attention to the feedback!Loni Leveridge has used this product for one month.
Easy to Use, Sleek DesignCons:
None I have found as of yet
GroHawk is an easy to use platform that is easily taught to anyone and is a great tool for monitoring customer satisfaction. It's use as a mobile app is very convenient and the review system is unlike anything I've seen. Highly recommend, 10/10Alistair Watson has used this product for one month.
Very useful software! Easy way to amplify positive sentiments from my customers and manage the bad and it's free.Cons:
Only one method of upload, always good to have options.
Now I'm seeing the impact this has on my business (in a good way), I can't imagine not utilising this tool!Declan Bailey has used this product for one month.
Very useful for taking the hassle out of customer interactionCons:
Nothing at present
Would definitely recommendSam McClinton has used this product for one week.
Nifty software and simple to useCons:
Could do with an IOS version
I'd be upset if someone switched this off!Huzaifa Patel has used this product for one week.