GroHawk

Customer engagement platform

5.0/5
About

We have a vision for people to be able to walk into any business globally and expect a certain level of service, without accepting mediocrity. We shouldn’t hear “no we can’t do this”; but instead we should hear “let’s see if we can arrange this for you”. Customer experiences should be magical and wow them!

Would you recommend this product?
6 Reviews5.0/5

I'm not very tech savvy but this feedback tool is so user-friendly that I've been able to do everything I need to quickly and simply. I love that I have my customer's opinions right at my fingertips, it's made it much clearer what I need to do to improve their experiences. My favourite feature is the option to invite high-scoring customers to share their experience on social media. Couldn't believe how quickly I started to see an improvement in my score after to paying attention to the feedback!

Pros:

Smart piece of kit, super easy to use and already seeing an improvement in my NPS

Cons:

Nothing I've come across yet!

Now I'm seeing the impact this has on my business (in a good way), I can't imagine not utilising this tool!

Pros:

Very useful software! Easy way to amplify positive sentiments from my customers and manage the bad and it's free.

Cons:

Only one method of upload, always good to have options.

Would definitely recommend

Pros:

Very useful for taking the hassle out of customer interaction

Cons:

Nothing at present

GroHawk is an easy to use platform that is easily taught to anyone and is a great tool for monitoring customer satisfaction. It's use as a mobile app is very convenient and the review system is unlike anything I've seen. Highly recommend, 10/10

Pros:

Easy to Use, Sleek Design

Cons:

None I have found as of yet

I'd be upset if someone switched this off!

Pros:

Nifty software and simple to use

Cons:

Could do with an IOS version