Reviewers mostly see Grain as a reliable meeting recorder that saves time after calls. They repeatedly praise fast transcription, detailed summaries, clear action items, easy search across past conversations, and useful AI features like transcript chat and CRM updates. Several say it stands out against Zoom, Fireflies, and even Gong for note quality and follow-up workflows. A recurring use case is sales and customer or UX interviews, where clips and transcripts make it easy to pull exact moments. The main downside mentioned is occasional technical glitches.
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Have you tried Fathom's "highlight feature" that lets you highlight a segment during the call? I'm curious how well it would extract the key moment.