Freesist

For tech product experts.

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Are you an expert in Wix, MailChimp,Shopify, Godaddy, Slack and others? The online community of Freesist is a place where product lovers and power users offer the skills they gained using those products, to people who are looking for help setting up their own accounts!

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Basil FarrajMaker@basilfarraj · CTO & Founder @ Freesist.com
Thanks for the hunt, @benIn Hey everyone on Product Hunt, we are Basil and Kfir, the CTO, CEO, and co-founders of Freesist. Freesist, as you may have guessed from the name, is an online community of people who help each other for free. We've created a place where people can bring their requests and have them answered by experts. It all started when we realized that between the two of us, we didn't have all the skills needed to get a start-up running smoothly, but that others might be willing to help us, just like we would be willing to help them. The site started as a place where our members asked for and offered more general skills, such as content writing, web programming, or graphic design. Over time, we've evolved into what we believe is a revolutionary customer service site for online products. Freesist now allows members to request help with specific products including Wix, MailChimp, Shopify, and other common products that people struggle with on a daily basis. About 80% of people say they will abandon a product if they are unsatisfied or frustrated with customer service- we aim to make sure this never happens. Our experts know products, and they're here to help. We hope that we can provide a place where individual requests can be answered quickly and thoroughly, without the hassle of dealing with a company's customer service representatives. The change in our skill offerings and our goals came after taking into considersation a lot of feedback from our users and others who heard about our product. We're working hard to make it the best it can be and to work towards getting our members who seek help better, faster responses, as well as getting more benefits for our experts who dedicate their time and skills to helping others. That being said, we always welcome your feedback as we continue to learn and grow- we are all about community, after all! We are available by email at info@freesist.com or on Twitter (I think you can make this a hyperlink in the comment https://twitter.com/freesist) or Facebook (https://www.facebook.com/freesist). Looking forward to hearing from you!
Ayush Chandra@ayush_chandra · Research Intern & Tech Evangelist
Great!! Will surely try it out 😊
Basil FarrajMaker@basilfarraj · CTO & Founder @ Freesist.com
@ayush_chandra Thank you! please send us your feedback and suggestions as well :)
Scott BowlerPro@scotty_bowler · Co-founder ChooseHolly.com
This. Is. Amazing.
Basil FarrajMaker@basilfarraj · CTO & Founder @ Freesist.com
@scotty_bowler Thank you very much!! We'd love to see you joining us:)
Shadi Halloun@shadihalloun · Founder @ Etools.io
Looks very interesting! What other products are you planning to add? Would love to see ones where the support is weak (like Google products).
Basil FarrajMaker@basilfarraj · CTO & Founder @ Freesist.com
Hi @shadihalloun, We are focusing on SaaS products mainly as a beginning. Google products are mostly welcomed as well. If you have any suggestions, please send us to info@freesist.com or when you signup, you'll see the option of suggesting us products that are not on the list! Thanks for the upvote :)
Arun Sathiya@arunsathiya · Happiness Engineer, Automattic
@shadihalloun Google doesn't have weak support. They have a program by the name Google Top Contributors wherein people can signup and contribute answers to others' questions on the Google forums and on Twitter. https://topcontributor.withgoogl...
Arun Sathiya@arunsathiya · Happiness Engineer, Automattic
@shadihalloun @freesist @basilfarraj I don't they that would grow. Google forums have become the standard and is the official choice for support.
Robert Gibb@gibbiv · I write and grow businesses
What's the incentive for people to contribute answers?
Basil FarrajMaker@basilfarraj · CTO & Founder @ Freesist.com
Hey @gibbiv, maybe our website does not say that yet, but we are working hard to partner with companies we have on our website, to make the points you gain converted to valuable points, such as subscriptions, rewards, and even money. In order to make this happen, as for today, we are building communities around those products.