Founder's Journey: How removing self-serve cancellations saved our business
Why contact-to-cancel isn't as evil as you may think
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Josh Pigford
@shpigford · Founder of Baremetrics, maker of beards.
There may be no topic in the world of business that spurs such impassioned responses than self-serve versus manual cancellation of a subscription. Let’s just say the word “evil” gets tossed around a lot.
There’s a lot that gets overlooked in the conversation about this, so I want to walk through the different sides of the arguments for/against and try to k… See more
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Josh Pigford
@shpigford · Founder of Baremetrics, maker of beards.
There may be no topic in the world of business that spurs such impassioned responses than self-serve versus manual cancellation of a subscription. Let’s just say the word “evil” gets tossed around a lot.
There’s a lot that gets overlooked in the conversation about this, so I want to walk through the different sides of the arguments for/against and try to k… See more